Feb 2023 – Feb 2025 · 2 yrs · Delhi, India · Hybrid

• In my current role as a Software Developer, I actively participate in the entire software development life cycle, from requirements gathering and design to implementation, testing, and deployment. Leveraging my strong analytical and problem-solving skills, I translate complex business requirements into robust and scalable software solutions.
• 1. ChatBot Service - Experienced in building chatbots using Google Dialogflow and Zoho Bot. Developed intelligent chatbot solutions that improve customer engagement, reduce agent count, and support ticket volumes.
• 2. Notification Service - Developed project focused on notification services utilizing Google Firebase for real-time and personalized notifications. Designed and developed a robust notification service using Firebase, Django, and Kafka that is capable of sending email, SMS, and push notifications to 5 million users in one go.
• Implemented a distributed environment using Kafka and Centralized Redis that significantly improved the reliability and scalability of the system.
• Exposed well-designed endpoints to enable FCM Token services to use the notification service with ease.
• Created custom templates for email and SMS messages that were used to generate personalized notifications.
• 3. Search Service - Engineered Service using Elastic Search to enable rapid and accurate searches for data
• Integrated OpenAI API and KeyBERT for automated SEO keyword generation and meta description extraction.
• Designed and implemented data extraction and integration pipelines for seamless indexing into Elastic Search and to enhance SEO content, optimizing search engine visibility
• Collaborating and working closely with cross-functional teams to gather requirements and deliver quality solutions.

Jul 2021 – Feb 2023 · 1 yr 7 mos

• In my current role I have been instrumental in the development of Smart Incident Insights, a cutting-edge application that has garnered significant attention within the industry. This powerful tool empowers organizations to swiftly analyze their data, providing them with invaluable insights for informed decision-making.
• With over 100 clients utilizing Smart Incident Insights on a monthly basis, its impact is clearly evident. Through this application, clients gain access to a comprehensive suite of analytical capabilities, enabling them to efficiently identify patterns, trends, and key metrics related to their incidents. By leveraging the power of data-driven insights, organizations can proactively address issues, mitigate risks, and optimize their operational processes.

Jul 2020 – Aug 2021 · 1 yr 1 mo

• Learned and Worked on Different Solutions
• Build Incident Ticket Dispatcher, a tool used to reduce the Mean time to respond to incidents and request Tickets.
• Application Development & Software Testing
• Created AI-Enabled Sales Account Platform for Account Managers
• Forecasted sales for a meal delivery company operating in 14 different regions across India
• IT Training
• 1. Finished the training on fundamentals & Essentials of IT
• 2. Trained in various programming languages such as Powershell, Bash, and Python.