Arun Sarmal

Product Manager

Gurgaon, Haryana, India11 yrs 10 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led a team of 30+ professionals in product development.
Achieved a 20% increase in inspection conversion rates.
Developed in-house computer vision models with high accuracy.

Stackforce AI infers this person is a Product Management expert in the Automotive and Food Delivery industries.

Contact

arunsarmal91@gmail.com LinkedIn

Skills

Core Skills

Product ManagementProduct StrategyStrategyData Analysis

Other Skills

A/B TestingAI/MLAnalysisAnalyticsBig DataBusiness AnalysisBusiness IntelligenceBusiness StrategyCRMComputer VisionCross-Functional LeadershipCustomer Relationship Management (CRM)Customer Segmentation StrategyData AnalyticsData Visualization

Experience

Cars24

2 roles

Director - Product

Promoted

Oct 2023 – Present · 2 yrs 6 mos

Leading Inspection POD. Managing a team of 30+ professionals across Tech,
Business, Design, Product, BI, and Data Science to deliver on the core app's vision
and roadmap
Product Strategy & Execution:
Automated the appointment-to-inspection workflow to improve customer and
car inspector experience which also drove a significant 20% increase in
inspection conversion.
Empowered inspectors with a CMS-based in-app platform for digital product sales,
resulting in a new revenue stream of around ₹1.5 crore per month.
Optimized inspection costs through in-depth analysis of key cost drivers leading
to cost saving of ₹50 lakh /month.
Decreased Inspection-Miss% from 16% to 7% by identifying root causes and
implementing targeted training processes.
Reduced funnel drop-off and increased user conversion by conducting
thorough user research, A/B testing, gathering feedback, and analyzing data to
deeply understand user needs and pain points.
AI/ML Product Innovation:
Developed and implemented the product vision and strategy for automative AI,
aligning with company’s objectives.
Established and led a team to build an in-house computer vision model,
enhancing AI functionality across applications.
Deployed 30+ Comp vision model with an accuracy ranging from 85-97%
Platform & Product Development:
Developed a modular and multi-tenant app with integrated cutting-edge AI capabilities, including large language models (LLMs) and CMS capabilities for user ease.
Led the entire product lifecycle of inspection app, from ideation to concept
validation to design, development, testing and launch. The new app increased
productivity by 50% through a reduction in TAT

Product StrategyAI/MLData AnalysisUser ResearchA/B TestingTeam Leadership+1

Associate Director

Sep 2021 – Sep 2023 · 2 yrs

Wynk limited

Sr Manager - Product

May 2020 – Sep 2021 · 1 yr 4 mos · Gurgaon, Haryana, India

Leading product & analytics for Wynk music. Led and mentored a high-performing team of product analysts, fostering a data-driven culture across the product organization.
Defined and championed the product analytics vision, strategy, and roadmap for Wynk Music, aligning with overall business objectives and product goals
Partnered with VP of Product, Engineering leadership, and other key stakeholders to define strategic priorities and ensure data informs all critical product decisions.
Leveraged extensive user behavior data (e.g., listening patterns, feature usage, navigation) within Wynk Music to identify key trends, user segments, and opportunities for product optimization and growth
Identified user drop-off points within key workflows (e.g., onboarding, search, playlist creation) and provided data-driven insights to optimize user experience and reduce churn.
Delivered Wynk Studio launch with key insights to improve the product

Product AnalyticsData-Driven Decision MakingUser Behavior AnalysisProduct Management

Zomato

Manager - Strategy

May 2019 – May 2020 · 1 yr · Gurgaon, India

Handling pricing and strategy part in the logistics wing of online food ordering.
Spearheaded cross-functional program (including operations, engineering, product, finance) aimed at reducing the Cost Per Order (CPO) across logistics operations thereby striding towards overall profitability of the organization
Led data-driven analysis of logistics costs, identifying key drivers of CPO and formulating actionable strategies for improvement across various stages
Launching and Implementing new Payout Rate cards in conjunction with Product Team

Pricing StrategyData AnalysisCross-Functional LeadershipStrategy

Ola (ani technologies pvt. ltd)

Sr Manager - Product and Analytics | Foodpanda

Apr 2015 – Jan 2019 · 3 yrs 9 mos · Gurgaon, India

Part of COO office and headed the central analytics team
Conversion funnels - Understanding drop offs at different stages in the app helped in
improving the app in terms of supply gap, content, product, ops metrics.
Analyzed user retention and cohort characteristics to tailor services based on the
best-performing group.
Swim lane implementation, refined by CTR/CR analysis, resulted in 50% of traffic
ordering through the feature, boosting conversions.
Designed workflows and SOPs to identify and remove 600+ fraudulent vendors.
Decline rate analysis and optimization of decline reasons reduced issues by 65%

AnalyticsUser RetentionFraud DetectionProduct Management

Bharti airtel ltd

Fraud Analytics | Airtel

Jul 2013 – Oct 2014 · 1 yr 3 mos · Gurgaon, India

Prepaid Africa – Handling data analytics for prepaid services of two countries for
Airtel Africa.
Identified and rectified FnF undercharging in Madagascar, recovering $20k monthly
Designed workflows for identifying and removing dormant dealers (inactive for nine
months), saving approx. 10kUSD.
Implemented a revenue-saving project to remove subscribers inactive (NRGS) for 90+
days resulting in 51kUSD savings.
Implemented a patch on Madagascar's Pretups recharge (Comviva) preventing multi-hits
and saving $1.8k USD daily revenue loss

Data AnalyticsRevenue ManagementWorkflow DesignData Analysis