Nov 2020 – Jul 2022 · 1 yr 8 mos

• Working as Functional Consultant for New York State of Unemployment Insurance.
• Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Mentoring and guiding the development team functionally
• Negotiated and showed ability to agree to a solution that will meet the business problem
• Presented functional solutions/options to clients
• Collaborated and working in a global team
• Developed productive relationships with a variety of levels and roles and managing user expectations effectively.

Jun 2018 – Oct 2020 · 2 yrs 4 mos

• Strategically positioned as Product Owner for a Resource and Capacity Management application, for Ericsson client. Worked on Enhancements affecting the Services of Resource Management applications that involve improved IT capabilities for resource allocation and capacity management. Coordinated with end users, stakeholders, and technical delivery teams to identify requirements and deliver working software. Leverage Agile Software Development process to get feedback from the stakeholders and provide quick and responses; easily pivot in direction as priorities change.
• Used Behavioral Driven Development (BDD) style to write user stories & acceptance criteria meeting INVEST principles.
• Translate project objectives into user stories with clearly articulated acceptance criteria
• Work collaboratively with cross functional teams to understand the dependencies, understand the enabler work and prioritize backlog accordingly
• Be available for the scrum team as PO and help them understand the requirements.
• Participate in team demo and retrospective; Showcase completed functionality to clients for signoff
• Drive and own backlog grooming and management, prioritizing the iteration and drive acceptance testing and delivery of iteration

May 2016 – May 2018 · 2 yrs

• Lead Benefits Analyst for the State of Wyoming UI Project worth $103M to take the project from inception to completion. Converted requirements into functioning software in an iterative fashion by collaborating with the Customers, SMEs and other stakeholders.
• Conduct gap sessions with the build vendor; in order to refine, clarify business requirements, develop, update system specifications, and use cases.
• Utilize the waterfall methodology in an iterative software development life cycle in order to conduct sessions on logically grouped business processes.
• Design, review and submit deliverables, conduct reviews and feedback sessions, incorporate feedback from users into design and development.
• Lead in data mapping sessions to ensure the legacy system data extraction and the transformation rules are accurate.
• Develop, write, and review test plans and test case scenarios for execution during user acceptance testing.
• Business lead during testing triage meetings to communicate the intent and severity of defects for resolution.
• Work directly with users and SMEs to gather, define, and prioritize requirements
• Responsible for creating as-is business processes models in Microsoft Visio.
• Execute test scripts during iteration testing for Claims Management, Benefit Special Programs, USDOL initiatives of the Benefit functional areas.
• Coordinate and facilitate meetings with the business users to verify new functionality and ensure the proposed system meets the needs of the multiple business units and set reasonable expectations.

Dec 2014 – Apr 2016 · 1 yr 4 mos

• Defined KPI logic across multiple functional domains.
• Perform data analysis using custom SQL and Access query combinations to identify data integrity issues.
• Document all data issues and legacy to target transformation logic for ETL teams.

Aug 2012 – Dec 2014 · 2 yrs 4 mos

• Worked in the Unemployment Insurance Project for State of Missouri in the Benefits areas including Claims Intake, Benefits Adjustments and Determinations and Benefits Special Programs
• Interpret the UI Department of Labor, Department of Economic Security, Federal and State laws, policies and procedures, regulations and requirements.
• Analyzed claims and scenario conditions to determine solutions and provide a resolution to the outcome of issues.
• Delivered detailed information clearly and concisely to clients in the form of world class documentation during During phase.
• Established and maintained effective, cooperative relationships to conduct work and resolve any issues.
• Performed active listening skills with stakeholders to brain storm requirements
• Performed Root Cause Analysis for deliverables.
• Developed, analyzed and researched complex issues while dealing effectively with customers and clients.
• Coordinated and provided assistance to the team on a special assignments and made appropriate decisions related to the successful outcome the project.
• Prepared, reported the outcome of results and completion of the assignment to the supervisor and higher authorities.

Mar 2010 – Jul 2013 · 3 yrs 4 mos

• Translate client desired business outcomes into complete and detailed product requirements, ensuring the development team has the needed context to devise a proper solution
• Enable agile development by building prototypes for rapid feedback and visualization
• Break down high level business requirements into functional features, user stories and acceptance criteria
• Develop and maintain the product vision and effectively communicate that vision to the scrum teams
• Gather bugs & feature requests and manage adding them to the product roadmap