Dr. Muskan Gupta

Program Manager

New Delhi, Delhi, India3 yrs 4 mos experience

Key Highlights

Passionate about transforming patient experience through strategy and technology.
Certified Lean Six Sigma Green Belt professional.
Diverse experience in healthcare analytics and compliance.

Stackforce AI infers this person is a Healthcare Professional with expertise in Patient Experience and Healthcare Management.

Contact

Skills

Core Skills

Patient ExperienceHealthcare StrategyResearch And Development (r&d)Business ProcessHealthcare ManagementRevenue Cycle ManagementData AnalysisUs Healthcare

Other Skills

Analytical SkillsAthena HealthBRDBilling ProcessBrainstormingBusiness ConsultingBusiness ManagementCanvaClaims HandlingClaims ManagementClaims ProcessingCommunicationComputerized Physician Order Entry (CPOE)ConsultingCreativity

About

I am a healthcare professional passionate about transforming patient experience through strategy, technology, and data. Currently, I serve as a Program Manager – Patient Experience at BetterWay, where I lead initiatives that enhance care quality, streamline operations, and drive patient-centered growth. With a BDS and an MBA in Health IT from IIHMR, Delhi, I bring diverse experience from Grant Thornton Bharat LLP, Doctor Alliance, and Innodata Pvt. Ltd., spanning healthcare analytics, compliance (HIPAA), and process improvement. As a Lean Six Sigma Green Belt certified professional, I focus on creating measurable impact by combining clinical insight with data-driven strategy. I aspire to contribute to digital health transformation and healthcare consulting, shaping solutions that improve efficiency, experience, and outcomes across the healthcare continuum.

Experience

Betterway

2 roles

Program Manager- Patient Experience

Apr 2025 – Present · 11 mos · Gurugram, Haryana, India · On-site

Patient ExperienceHealthcare StrategyHealthcare ManagementDigital health transformationData analysis and visualisationRoot Cause Analysis+2

Strategy and Patient Experience Intern

Feb 2025 – Apr 2025 · 2 mos · Gurugram, Haryana, India · On-site

Grant thornton bharat llp

Business Consultant

Apr 2024 – Jun 2024 · 2 mos · Noida, Uttar Pradesh, India · On-site

Managed data collection and conducted primary research for ISO 45001 Occupational Health and Safety projects.
Developed skills in project management and research analysis.

Research and Development (R&D)Analytical SkillsLean Six SigmaOnline ResearchISO 45001Market Research+4

Doctor alliance

Healthcare Management Intern

Nov 2023 – Jun 2024 · 7 mos

Enhanced EHR processes and claims management at Doctor Alliance, optimizing medical billing and US healthcare practices.
Collaborated with teams to streamline healthcare operations and improve overall efficiency.

LeadershipProblem SolvingRevenue Cycle ManagementAthena HealthHealth InsuranceBilling Process+12

Iihmr, delhi

Placement Representative

Sep 2023 – Feb 2025 · 1 yr 5 mos · New Delhi, Delhi, India · On-site

Facilitated communication between students and employers to streamline the placement process.
Organized successful recruitment events to connect students with potential employers.
Provided guidance and support to peers to help them navigate the placement process effectively.

Innodata inc.

Senior Associate- Medical Summarisation

Jun 2022 – Jun 2023 · 1 yr · Noida, Uttar Pradesh, India · On-site

Summarized medical reports for U.S. healthcare patients using the citrix system, ensuring compliance with ICD-10 coding and HIPAA regulations.
Maintained 99% accuracy in all medical details to support efficient patient care and treatment decisions.

CommunicationUS HealthcareData AnalysisQuality ControlHIPAAMedical Terminology+3