Feb 2019 – Aug 2020 · 1 yr 6 mos · Gurugram, Haryana, India

• Built strategy and roadmap for A) Corporate acquisition, B) Booking(App and Web) and C)Post sales/Travel policies/Reporting.
• Booking: Rolled out corporate travel policy, curated hotels booking experience(Contracted rates, Corporate guest houses, Corporate rank) and cheaper flight suggestions, savings and missed savings report, advanced purchase window based policy.
• Acquisition: Rolled out self serve onboarding, corporate travel policy, single sign on and employee management system.
• Post sales: Rolled out reporting platform, HRMS integration, Single sign on integration and GST invoice platform for corporates.

Jan 2018 – Feb 2019 · 1 yr 1 mo · Noida Area, India

• Ideated, solved and delivered fulfilment of multi-item orders(groceries) locally using merchant managed logistics.
• Lead and delivered bigbasket integration with Paytm mall seller platform.
• Lead and delivered execution of point of sale(POS) based O2O commerce.
• Lead and delivered picker app for efficient & accurate picking/packing of multi item orders at stores.
• Ideated and roadmapped seller analytics platform.
• Lead and delivered self serve ticketing platform for sellers.

Aug 2014 – Jan 2018 · 3 yrs 5 mos · Bengaluru Area, India

• Ideated, designed and launched post order buyer seller communication(Seller involved returns).
• Ideated and delivered brand channels and brand buyer communication.
• Developed product vertical based Seller protection fund(Seller Insurance) for Flipkart sellers.
• Piloted seller product insurance with open box delivery(seller) and smart pick up(buyer) features.
• Rolled out seller product insurance for multi part shipments.
• Integrated seller insurance product with trust and safety platform; thus saving $1 million p.a. fraudulent claims.
• Seeded and scaled Flipkart seller experience platform to serve 100,000+ live sellers.
• Rolled out seller protection fund for Flipkart sellers.
• Rolled out seller support chat and guided assistance on Flipkart seller portal.
• Rolled out self-serve ticketing on Flipkart seller mobile app (android).
• Rolled out seller state machine to manage seller account states – Onboarding, Active, On hold and Deleted.
• Rolled out seller state management app for Trust and Safety team–Automate state change, warning and communication.
• Rolled out Business dashboard to enable seller account managers to manage effective relationships.
• Rolled out Flipkart seller support CRM and saved $ 2.5 million recurring p.a.
• Rolled out request callback from support for Flipkart sellers

Jun 2011 – Aug 2014 · 3 yrs 2 mos · Hyderabad, Telangana, India

• Ideated, designed and developed registration process for Webstore in Canada.
• Designed and developed the unified registration pipeline for Webstore to provide sellers on amazon a uniform registration experience and reduce operational overhead by 40%.
• Ideated, designed and developed Webstore registration diagnostics tool based on AWS Simple Workflow and DynamoDB.
• Ideated, designed and developed “Self Service Reactivation” feature for WBA and SOA sellers.
• Designed and developed a model for Payment entity migration of webstore UK Sellers.
• Designed and developed Was-Now pricing feature for M&S Website and ISA/PCA.
• Organized Seller Services Hackathon 2014, acting as a part of 9 members Core Committee.
• Designed, developed and program managed M&S Holiday Messaging in 2012 & 2013.
• Mentored new hires in webstore team.
• Took Webstore wide initiative for “Protection” of high GMS Webstore sellers and delivered key account protection features.

Jun 2010 – Jun 2011 · 1 yr · Bengaluru, Karnataka, India

• Facebook/Twitter integration with television.
• Advanced television channel change application.

Jan 2009 – Jan 2009 · 0 mo · Hungary area