Feb 2024 – Present · 2 yrs 1 mo · On-site

• Built the core chatbot automation/workflow builder using React Flow, allowing users to visually design logic flows with modular blocks for API calls, emails, and AI-based decisions. Focused on a simple drag-and-drop interface that reduced setup time by 80% and enabled non-technical users to create SOPs, speeding up client onboarding and adoption.
• Architected a real-time analytics and agent management dashboard utilizing WebSockets and Server-Sent Events (SSE) over a pub/sub infrastructure for low-latency data delivery. Enabled managers to monitor active agents in real time and trigger one-click email reports via backend integrations, resulting in a 70% improvement in operational efficiency across support workflows.
• Developed a Chrome extension to record and automate workflows by tracking user interactions such as clicks and inputs. Implemented live bot previews and a reusable variable system, enabling users to create dynamic, repeatable automation flows without writing code.
• Engineered a chatbot and SDK for web and native devices, providing a plug-and-play solution for businesses to integrate AI-driven conversations into their platforms. Optimized for performance, accessibility, and cross-platform compatibility.
• Led and mentored a team of engineers, driving the development of enterprise-ready features, connectors, and integrations. Focused on building scalable architectures, improving development processes, and ensuring high-quality code standards to support long-term growth.