Rumit Garg

Software Engineer

Delhi, India3 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • Led initiatives reducing on-call overhead by 70%
  • Developed custom CRM-ERP platform automating 80% of workflows
  • Achieved 99%+ accuracy in reported metrics
Stackforce AI infers this person is a Backend-focused Software Engineer in E-commerce.

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Skills

Core Skills

MongodbJavaSpring BootPython

Other Skills

AlgorithmsBootstrapC (Programming Language)C++CSSCompetitive ProgrammingData StructuresExpress.jsGitGuiceHTML5JUnit 5JavaScriptMockitoNode.js

Experience

Flipkart

2 roles

Software Development Engineer 2

Sep 2025Present · 6 mos

Software Development Engineer

Jun 2023Sep 2025 · 2 yrs 3 mos

  • 1. Currently leading an initiative to decouple agent state management from agent chat systems into a new system, projected to reduce on-call overhead by 70% and enforce SOP adherence for agents.
  • 2. Contributed to Flipkart Minutes by adding new pools of agents based on skill and integrating a product widget in chats, resulting in a 2X increase in agent chat count and improved customer satisfaction.
  • 3. Led instrumentation efforts across the agent chat platform, achieving 99%+ accuracy in reported metrics, enabling data-driven decisions for product and analytics teams.
  • 4. Onboarded a dedicated agent pool for handling large OBD orders, reducing turnaround time (TAT) from 72 hours to 8 minutes.
  • 5. Led the MongoDB deprecation project, deprecating a legacy service to reduce volume of on-call issues by 50%, lower infrastructure costs, and enhance system resilience and debuggability. This included transitioning agent chat messaging flows from asynchronous to synchronous.
  • 6. Conducted non-functional requirements (NFRs) and optimizations to scale systems for 5X traffic during Big Billion Days.
  • 7. Onboarded and mentored 5 team members to ensure effective knowledge transfer and team growth in managing Agent Chat systems.
MongoDBJavaSpring BootSpring WebfluxData StructuresAlgorithms+1

Aumyaa

Software Engineer

Sep 2022Jan 2023 · 4 mos · Noida, Uttar Pradesh, India

  • Designed and implemented a custom CRM-ERP platform from scratch, automating 80\% of workflows for the Risk Assessment Division.
  • Developed and deployed timesheet workflow approvals with automated email reminders, enhancing process efficiency.
JavaPythonHTML5CSSData Structures

Flipkart

Software Development Engineer

May 2022Jul 2022 · 2 mos · Bengaluru, Karnataka, India

  • Developed and implemented CRUD functionality for a Job Scheduling and Processing System to streamline operations.
  • Automated various job workflows, including inventory management and payment scheduling, improving efficiency within the seller support system.
  • Designed and integrated automated tests, achieving over 80\% code coverage, ensuring robust and reliable software performance.
JavaSpring BootJUnit 5Mockito

Siam dtu

Head Of Operations

Jun 2021Jun 2022 · 1 yr

Education

Delhi Technological University (Formerly DCE)

Bachelor of Technology - BTech — Mathematics and Computer Science

Jan 2019Jan 2023

Goodley Public School

Jan 2005Jan 2019

Stackforce found 100+ more professionals with Mongodb & Java

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