Kamal Kumar

Operations Associate

New Delhi, Delhi, India12 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in optimizing logistics operations and team management.
Proficient in maintaining SLA standards and operational quality.
Skilled in implementing 5S layouts for enhanced efficiency.

Stackforce AI infers this person is a logistics operations expert with a focus on last-mile delivery and team coordination.

Contact

Skills

Core Skills

Operations ManagementPeople Management

Other Skills

5SAnalytical SkillsAutoCADBusiness ProcessDriver TrainingFreightMicrosoft OfficeNegotiationNew Business DevelopmentOperations AdministrationPoka YokeProcess ImprovementQuality SystemRoute AnalysisRoute Planning

About

Delhivery relies on our team to optimize logistics operations, ensuring seamless workforce deployment, shift planning, and adherence to SLA standards. By maintaining hygiene and implementing 5S layouts across critical zones like docks and documentation desks, we uphold efficiency and operational quality. With over two years at Delhivery and previous roles at DealShare and Ninjacart, we specialize in last-mile delivery, inventory oversight, and team coordination. Through a commitment to fostering collaboration, safety, and process excellence, we empower teams to deliver impactful logistics solutions that align with business objectives.

Experience

Delhivery

Operations Manager

Nov 2022 – Present · 3 yrs 4 mos · Gurugram, Haryana, India · On-site

1-Roster,shift planning and Team management :This involves scheduling team members 'shifts and tasks matching the balance of skills, distribution of work. The goal is a well-run staff, acting efficiently and adapting quite satisfactorily to business needs.
2-Manpower Deployment and their work-allocation: Strategically assigning tasks and responsibilities to the workforce, considering individual skills and expertise. This process involves efficient deployment of manpower to optimize productivity, prevent bottlenecks, and ensure effective utilization of resources.
3- 5’s Layout and Staff decorum :- To ensure the basic hygiene and 5 S Layout should be maintained in the work-area such as Dock Area, TBC, Document Desk etc, also ensure that the employees are always in defined office decorum (Vest, ID card, Walkie-Talkie) and perform their task without compromising with others safety and security.
4- Vehicle planning and Placement :- Plan vehicle schedules, both regular and ad hoc, based on standard cut-offs and in-center situations. Ensuring on time vehicle placement and departure to uphold service levels.
5- Metrics Improve and control :- Enhance and regulate metrics to optimize performance. Implement measures for continuous improvement. Control variables to maintain consistency and efficiency, keep a data-driven approach to keep all the matrices in Control.
06- Ops Drive and Control :- To ensure the team adhered to any of the processes which can affect service level of outbound by going through different checks and audits like (No missing in vehicle during loading, timely undock/Depart,Verification of documents handover through register). Identifying improvement areas internally as well as performing closely with all internal stakeholders to prepare solutions.
07 Training team on metrics :- Conducting training sessions for teams on operational metrics such as OB SL, FIFO Carting TAT, ensuring compliance and proficiency in meeting quality standards.

Operations ManagementPeople Management

Dealshare

Operations Manager

Aug 2021 – Oct 2022 · 1 yr 2 mos · New Delhi, Delhi, India

As an Operation Manager – I am responsible for last-mile operations for an assigned region. And playing a crucial role in ensuring that the on-ground operations run smoothly and as per the defined SOPs, systems, and processes. The focus here is to ensure that the customers' orders are delivered timely with utmost efficiency and quality.
Marinating Service Level Agreement (SLA) and inventory levels at the facility.
Keep adequate manpower to maintain promise time.
Handling a team size of 150-200 people along with ability to manage labour issues and critical
aspects around improving efficiency at the workplace.
Maintaining standards of health and safety, hygiene and security
Strategically planning and managing logistics, warehouse operations, inventory management.
Managing day to day operations of a large-scale warehouse and taking accountability of delivering the daily performance targets.
Managing large teams of outsourced staff directly and indirectly.
Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).
Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
Arranging and planning out the warehouse, planning routes and processing shipments.
Resolving any arising problems or complaints.

People ManagementSupervisory SkillsOperations Management

Ninjacart

Operations Manager

Jan 2020 – Jul 2021 · 1 yr 6 mos · Delhi, India

Owning the end to end Distribution center operations which include, infrastructure, people and processes
Driven key operational and customer service metrics consistently
Controlling Cost, quality and efficiency management to achieve operations SLAs
Responsible for handling manpower and create, review & analyze reports on operations
Ensuring the dispatch of FnV on time
Ensuring the system and ops level guidelines strictly adhere in the respective facilities
Ensuring all the Assets are in place and good working condition for the smooth operations.

Rivigo

3 roles

Team Leader

Jan 2019 – Mar 2019 · 2 mos

Pitstop manager

Feb 2016 – Dec 2019 · 3 yrs 10 mos

pitstop executive

Feb 2016 – Dec 2018 · 2 yrs 10 mos

I. Freight Coordination
Ensuring truck transitions and driver changeovers happen smoothly.
Testing vehicle for repair requirements and proper documentation.
Verifying, reviewing and completing requisite paperwork related to operations.
II. People Management
Assigning responsibilities to employees at the hub.
Maintaining discipline and decorum and train the team.
Pilot management – Hiring, Training and educating pilots about traffic regulations, vehicle documents, company’s SOPs, Smart phone usage.
III. Administrative & Technology driven
Ensuring that the hub operations are compliant with a variety of national and state laws.
Gather and collate data from drivers & trucks and update the same in the technology portals.
Be the technology driver and support in overall smooth operations of the hub.
Tech implementation - driving the rubberization of intercity logistics by ensuring pilot app usage and mentoring the pilot team to adapt usage of tech to automate trip assignment and completion.
Financial Control - monitoring various costs involved in running operations and Reduced the cost of operations of my pitstops by 50% by negotiating with border agents, Liaoning with the RTOs, doing route survey, Vehicle/Pilot running cost, admin costs etc.

Karan automotive pvt. ltd.

Production Engineer

Jul 2013 – Jan 2016 · 2 yrs 6 mos · Faridabad

While completing my B.Tech I worked as a Quality assurance engineer for M/s Karan Automotive Pvt Ltd.This position has given me key employ ability skills while also allowing me to experience working in a professional and fast-paced work environment.
With regard to my ability to meet the specific requirements of this job:
Supervision of operator them in production of components.
Layout inspection of in house parts.
Make aware to inspectors about quality problems
To maintain records of internal rejection, customer complaints, customer returns warranty claim & other documents of quality function