Deepraj Fernandes

Associate Partner

Mumbai, Maharashtra, India10 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in leading global online programs for professional development.
  • Strong background in business management and organizational leadership.
  • Proven track record in driving learner engagement and retention.
Stackforce AI infers this person is a leader in EdTech with expertise in program operations and learner engagement.

Contact

Skills

Core Skills

Project ManagementBusiness Transformation

Other Skills

AirtableBusiness AnalyticsBusiness StrategyChallenge-Based Learning (CBL)Challenging EnvironmentClient RapportCustomer ExcellenceCustomer LoyaltyData AnalyticsData ManagementData VisualizationData-driven Decision MakingDe-escalationDigital TransformationEntrepreneurship

About

I lead the delivery and operations of global online programs that help professionals perform better, think sharper, and lead with confidence. My work sits at the intersection of learning, technology, and execution, turning strategy into experiences that scale and deliver meaningful impact. I build and lead high-performing teams of managers, program leaders, and industry experts, aligning them around a single objective: exceptional learner outcomes and a consistently high bar for quality. I care deeply about clarity of goals, ownership, and experience. For me, it's all about earning trust through disciplined execution. My background spans business management, marketing, and organisational leadership, underpinned by formal training in leadership and change management. I hold an MBA from the University of Western Australia, where I focused on business strategy, implementation, and execution, strengthening my ability to operate at scale. Over the past decade, I've worked across ed-tech, customer experience, and program operations, using data, automation, and systems thinking to reduce complexity, improve efficiency, and drive learner engagement and retention. I'm passionate about building learning experiences that are quietly effective, thoughtfully designed, and impactful over the long term.

Experience

Emeritus

6 roles

Senior Associate Director - Programs (India & APAC)

Promoted

Jul 2024Present · 1 yr 8 mos

Associate Director - Academic Delivery (India & APAC)

Promoted

Sep 2022Present · 3 yrs 6 mos

Project ManagementBusiness TransformationCustomer Excellence

Senior Manager - Business Operations

Jan 2022Jan 2023 · 1 yr

Project ManagementBusiness TransformationProblem SolvingTeamworkCustomer ExcellenceMicrosoft Word

Manager - Academic Delivery

Promoted

Oct 2020Jan 2022 · 1 yr 3 mos

Project ManagementProblem SolvingTeamworkCustomer ExcellenceMicrosoft Word

Team Leader - Academic Services Delivery

Promoted

May 2019Oct 2020 · 1 yr 5 mos

Project ManagementProblem SolvingTeamworkMicrosoft Word

Program Coordinator

Aug 2018May 2019 · 9 mos

Problem SolvingTeamworkMicrosoft Word

Tata consultancy services

Supervisor ( CRT )

Aug 2016Aug 2018 · 2 yrs · Mumbai Area, India

Problem SolvingTeamworkMicrosoft Word

Tech mahindra

Customer Service Specialist

May 2015Feb 2016 · 9 mos

TeamworkMicrosoft Word

Education

The University of Western Australia

Master of Business Administration - MBA

Sep 2023Sep 2025

Indian Institute of Management, Kozhikode

Advanced Business Management Programme — Business Management

Sep 2023Sep 2024

Emeritus

Postgraduate Degree — Organizational Leadership

Apr 2021Jan 2022

Prahladrai Dalmia Lions College of Commerce & Economics

Bachelor of Management Studies

Jan 2012Jan 2015

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