Sep 2018 – Present · 7 yrs 6 mos

• Pitstop management ( Hub) :-
• Serve more than 50 indents ( placement as per client requirement) on daily basis with assurance of 95 %.
• Manage more than 100 pilot ( driver) from different location ( Ambala, Pataudi, Agra, Jaipur)
• 30 on time ( max. 10 min) changeover on daily basis to ensure more than 90% SLA.
• Planning of vehicle route to minimize dry run cost.
• Worked with non toll team to reduce cost.
• Ensuring feedback to each pilot after every trip.
• Manage all crisis issue related hub, truck or pilot.
• Ensure 100% POD collection to ensure 100% billing in same month.
• Pilot ( Driver management) :-
• Managed more than 100 pilots with 0% attrition rate .
• Organize training on weekly basis with home & away PS pilots to enhance their skills.
• Drive 1 hour call on daily basis to pilots to solve their problems & query.
• Taking feedback on pilot app from every pilot so that we can improve as per their requirement.

Sep 2017 – Sep 2018 · 1 yr

• Worked as Tracking executive in OPC department
• Tracking handling of different client fleets
• Tracking of each running GPS enables vehicle in PAN India
• To resolve different problems related to vehicle maintenance, pitstop issues etc
• Co-ordinate with pitstop team to move hold vehicles at hub in case of pilot unavailability & maintenance issues as per criticality of client requirement.
• Full excel data analysis of UNS & PSWT non compliances, explore the reasons & to ensure from team and pilots to avoid such in future
• Co-ordinate with BD & service team in case of any approval on case of overload & accidental issue to release vehicle fast to meet SLA.