Feb 2023 – Present · 3 yrs 3 mos · Ahmedabad

• Fibi Labs partners with deep-tech companies to own and elevate product quality.
• We act as an embedded quality function — bringing structured test strategy, risk visibility, and long-term reliability thinking to engineering teams.
• https://www.fibilabs.tech

Jan 2022 – Jan 2023 · 1 yr · Ahmedabad, Gujarat, India

• Performing same responsibilities as QA Group Leader role during Lodestone tenure after it's acquisition by Tech Mahindra.

Jun 2019 – Jan 2022 · 2 yrs 7 mos · Ahmedabad Area, India

• Led 8 offshore QA programs ($2.3M/month, 80+ engineers), optimizing quality, efficiency, and delivery for global tech firms.
• Aligned with executive teams to drive strategy, accelerate time-to-market, and implement scalable QA frameworks ensuring zero-defect releases.
• Optimized KPIs & SLAs, streamlined costs & procurement, and strengthened risk management & contingency planning.
• Drove business expansion, securing strategic partnerships through RFPs, RFQs, and RFIs, while shaping hiring, tooling, and pre-sales strategy.

Sep 2016 – May 2019 · 2 yrs 8 mos · Ahmedabad Area, India

• Led 12 offshore QA engineers in connectivity projects, ensuring high-quality deliverables and seamless execution.
• Owned test strategy & planning, optimizing coverage, regression suites, and risk mitigation while enhancing onsite-offshore collaboration.
• Spearheaded global field testing, enabling 19+ migrations & launches across 6 countries, and directed technical documentation efforts, building a comprehensive knowledge base.
• Drove performance optimization, monitored KPIs & SLAs, and implemented continuous improvement roadmaps while managing risk & contingency planning.
• Provided structured stakeholder reporting, ensuring transparency and strategic insights.

Sep 2013 – Aug 2016 · 2 yrs 11 mos · Ahmedabad Area, India

• Tested 5 major social media applications used by over half the world’s population, ensuring seamless user experience and quality.
• Worked across iOS, Android, and web-based products in social media and telecom domains, driving end-to-end testing excellence.
• Owned feature analysis, test case development, execution, bug tracking, and root cause analysis, ensuring high-quality releases.
• Collaborated with onsite Engineers, Designers, and QA Leads, ensuring clear communication and alignment on product quality goals.

Dec 2012 – May 2013 · 5 mos · Vadodara Area, India

• As an integral member of the software development team, I played a pivotal role in the development of projects focused on CMS websites and web applications. This experience afforded me valuable insights into client communication dynamics, as well as the collaborative dynamics within a multifaceted team comprising designers, testers, and network specialists. Additionally, I gained proficiency in services related to domain management and web hosting. This role not only honed my technical skills but also provided a comprehensive understanding of the end-to-end processes in web development.