Aug 2022 – Oct 2024 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• 1. Improved platform transaction success rate from 65% to ~75% by adding new PGs/Payment instruments, customized payment options, Loyalty programs and traffic routing optimization
• 2. Added affordable payment options ex. Industry first Pay with rewards, CC/DC NCEMIs, Gift Vouchers, and BNPL to improve checkout success rates. Additionally created offer portal where business can create instant discount, cashback offers and Low/No cost EMIs for targeted users
• 3. Launched new refund payment modes like NEFT, UPI for COD refunds which led to 500bps increase in refund success rates and reduction of ~1000 monthly tickets.
• 4. Created a new payment architecture for 3rd Party order transactions which lead to saving of Rs. 60 lakhs annually in PG costs and ~12% increase in success rates

Sep 2021 – Aug 2022 · 11 mos · Bengaluru, Karnataka, India

• 1. Managed complete product charter for Mutual Funds and NPS products which includes customer experience, payments, transactions, data and portfolio services
• 2. Spearheaded complete (0 to 1) Backend integration and migration of MF product (RTA based) with BSE Star Exchange which reduced daily product/service cost by 80%
• 3. Worked towards streamlining ops processes to reduce customer queries for MF (by 30%)

Apr 2020 – Jun 2021 · 1 yr 2 mos · Gurugram, Haryana, India

• 1. Scaled “Subscription feature” (IND Prime Membership) for a B2C wealth management App
• 2. Improved subscription funnels and added new prime features which led 4X growth in
• quarterly subscriptions
• 3. Managed and scaled notification based “Advisory Centre” feature with multiple
• communication channels which later became the engagement source for 50% of DAU
• 4. Created a 2-Sided system between user and the company by integrating and
• managing sales, chat and customer service tools for internal teams

Apr 2019 – Apr 2020 · 1 yr · Noida Area, India

• 1. Developed sales force automation tool (DenRex), a SaaS based product from scratch for major clients like Samsung, Vivo, Lenovo and Nokia
• 2. Created planogram automation tool for Lenovo using OCR technology in record time and got client appreciation
• 3. End to end responsibility of the tool from product vision, design, strategy to execution and stakeholder management

Apr 2018 – Jun 2018 · 2 mos · Bangalore, India

• Design a career framework and learning path for an employee by analyzing the current role, skills and competencies he has and the current/future roles he aspires for in the organization.
• Sub objectives-
• Create a model to decide career framework and flexible learning path for an employee using data
• analytics
• Provide the change management process to implement the model in the organization

Jul 2017 – Jun 2018 · 11 mos · Haryana

• 1) Responsible for creating a connect between industry, talent and the acquirer
• 2) Managing placement related activities like calling companies, making corporate relation etc.

Jun 2015 – Jun 2017 · 2 yrs · Greater Lucknow Area

• Experience in primary and secondary engineering for grid substations, metro electrical package and utility power distribution projects.

Jun 2014 – Jul 2014 · 1 mo · Greater Lucknow Area

• Training on Programmable Logic Control and Supervisor Control and data Acquisition -Understanding PLC and SCADA and its use in Automation Industry using Test Kits and Softwares

Jun 2013 – Jul 2014 · 1 yr 1 mo · Greater Lucknow Area

• Understanding Steam Turbine Based Coal Fired Thermal Power Generation and its Various Units

Jun 2012 – Jul 2012 · 1 mo · Dibiyapur

• A Study of Functional Areas of NTPC". Plant Orientation,Training and visiting various units of Plant