Aditi Prajapati

Business Development Executive

Dubai, United Arab Emirates5 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Led successful ServiceNow implementations for global clients.
Expert in requirements gathering and user training.
Strong communicator with Agile project management experience.

Stackforce AI infers this person is a Business Analyst with expertise in IT Service Management and Agile methodologies.

Contact

Skills

Core Skills

Project ManagementBusiness Analysis

Other Skills

Agile & Waterfall MethodologiesAgile MethodologiesAgile Project ManagementAgile TestingBRDBusiness Analysis Planning & MonitoringBusiness DevelopmentBusiness Process AnalysisCustomer Relationship Management (CRM)Customer Service Management at ServiceNowData VisualizationDocumentationIT Business AnalysisIT Service Management at ServiceNowIncident Management

About

Senior Business Analyst with 5+ years of IT experience, including 3+ years leading ServiceNow implementations for Global clients. Proven expertise in requirements gathering, system configuration, testing, and user training. Skilled in delivering end to end implementations from discovery workshops through deployment and adoption while aligning technology with business needs. Strong communicator with experience managing multiple projects, ensuring timely, high quality delivery within Agile and hybrid environments. Current Roles and Responsibility:- Creation of custom job roles and data roles as per the client requirement. Prepared Business Requirement Documents (BRD) to manage, analyses, and convert business requirements into functional specifications. Experience in creating User stories, product backlog grooming/refinement sprint planning/review. Facilitated Functional Testing and User Acceptance Testing (UAT) for the application as a Business User. Interviewing various stakeholders and tech leads in weekly meetings to gather and clarify business requirements, develop business process flows and identifying the impact of implementation on the business process flows.

Experience

Advance solutions corp. (advance)

Senior Business Analyst

Oct 2024 – Present · 1 yr 5 mos · Dubai, United Arab Emirates · Remote

Led Universal Request and ITSM service enhancements for UNDP, improving request tracking and SLA adherence across IT, HR, and Facilities.
Defined service performance KPIs and implemented reporting dashboards to track incident resolution and request turnaround time.
Delivered process optimization for UNFPA Procurement and ServiceNow S2P modules integrated with Oracle ERP, reducing approval cycle time.
Conducted impact analysis and capacity planning, ensuring successful testing before production deployment and mitigating recurring incidents.
Designed process documentation, wireframes, and workflows, ensuring full traceability from requirements to UAT.
Delivered user training sessions, configuration reviews, and post implementation support to drive adoption.
Supported Project Manager/Engagement Lead, for reviewing project deliverables, and knowledge base development for configuration standards.

Business Analysis Planning & MonitoringProject Management Office (PMO)Project CoordinationAgile Project ManagementScrumSoftware Project Management+5

Bangmetric services

Business Analyst

Nov 2022 – Oct 2024 · 1 yr 11 mos · India

Requirement Gathering and Analysis: Conduct meeting with various stakeholders and analyses the requirement.
Solution Designing: Map out the various business processes using tools like Miro, Microsoft Visio and create detailed user stories and acceptance criteria for Agile development.
Testing and Quality Assurance: Draft test plans and test cases based on requirements and coordinate user acceptance testing (UAT).
Implementation and deployment: Draft training materials and coordinate training sessions for end users.
Project Management: Track project activities, timelines, and deliverables with cross functional team on associate level and provide regular updated and status report to stakeholders and project manager.
Stakeholder Communication: Communicate between stakeholders and technical team.
Documentation: Maintain all documentation for configuration, customization and workflow.

ScrumProcess DesignData VisualizationProject ManagementResource ManagementCustomer Service Management at ServiceNow+9

Mastree

Business Development Executive

Oct 2020 – Mar 2021 · 5 mos · Bengaluru, Karnataka, India · Remote

Engaged with potential customers to promote the app, drive sales, and support student onboarding for English learning programs.

Sales

Byju's

Product Specialist

Dec 2019 – Jul 2020 · 7 mos · Bengaluru, Karnataka, India · On-site

Delivered product demonstrations, guided students/parents in choosing learning solutions, and supported them throughout their learning journey.

International center for genetic engineering and biotechnology

Research Volunteer

Jan 2019 – May 2019 · 4 mos · New Delhi, Delhi, India

Volunteered as a Researcher in the Recombinant Gene Products Laboratory with the teams from All Indian Institute of Medical Sciences (AIIMS) and the Translational Health Science and Technology Institute (THSTI) at the international center for Genetic Engineering and Biotechnology (ICGEB).

Hcl healthcare india

Counselor

Feb 2018 – Jan 2019 · 11 mos · Noida Area, India

Assisted patients with healthcare services, provided guidance on wellness programs, and ensured smooth coordination between patients and medical professionals.