Jun 2020 – Apr 2021 · 10 mos · Vapi, Gujarat, India

• Liaise with more than 100+ stakeholders spanning across America, UK and India
• Project identification, governance, planning and milestones tracking with relevant stakeholders
• Accurately diagnosing internal process problems and areas for process improvement through Transformation projects
• Liaise with IT, HR and Operations team to ensure project collaboration
• Project tracking in-line with each in-flight project
• Assessing Risks, Delays and highlighting to the CEO and other critical stakeholders
• Responsible for manpower projection and capacity planning, forecasting, scheduling and staffing
• Taking part in change control meetings, managing issue logs, ensuring change management plan adherence and communicating outcomes of change control meetings
• Meetings with clients to plan Knowledge Transfer sessions and tracking the progress
• Assessing any delays and highlighting risk,
• Creating and Reviewing project charters, BRDs, SOWs, Project Plans and various project documents
• Reviewing and tracking Traceability Matrix to keep a track of requirement change requests and trace implementation position
• Coordinating with clients across the globe for process and performance related issues/suggestions/implementations
• Documenting lessons learned from each project and reviewing previous project documents for schedule and cost estimations and for scope control
• Identifying, understanding and documenting all stakeholders’ requirements using various requirement gathering techniques like conducting JAD, brainstorming sessions and focus group meetings, interviews and surveys etc.
• Identifying, assessing and prioritizing opportunities and threats (positive and negative risks) related to project and preparing risk response plan
• Preparing a robust risk management framework to control operational and business risks through Risk Management and Risk Mitigation techniques

Sep 2019 – Jun 2020 · 9 mos · Hyderabad Area, India

• Responsible for managing multiple projects simultaneously from germination to closing followed by the business handover, using PMI’s project management methodologies and SCRUM frameworks. I have successfully completed projects without compromising with the triple constraints (Scope, Schedule and Cost)
• Creating and Reviewing project charters, preparing BRDs, SOWs, Project Plans and various project documents
• Quality management using quality assurance and quality control techniques like control charts, Pareto analysis, check sheets and checklists, cause and effect analysis, histograms, benchmarking, flowcharts and root cause analysis
• Identifying, understanding and documenting all stakeholders’ requirements using various requirement gathering techniques like conducting JAD, brainstorming sessions and focus group meetings, interviews and surveys etc.
• Identifying, assessing and prioritizing opportunities and threats (positive and negative risks) related to project and preparing risk response plan
• Preparing a robust risk management framework to control operational and business risks through Risk Management and Risk Mitigation techniques
• Responsible for manpower projection and capacity planning, forecasting, scheduling and staffing
• Taking part in change control meetings, managing issue logs, ensuring change management plan adherence and communicating outcomes of change control meetings
• Preparing Traceability Matrix to keep a track of requirement change requests and to track and trace implementation position
• Coordinating with clients across the globe for process and performance related issues/suggestions/implementations
• Documenting lessons learned from each project and reviewing previous project documents for schedule and cost estimations and for scope control
• Accurately diagnosing internal process problems and areas for process improvement through Transformation projects
• Identifying key deliverables of reporting managers and defining goal sheets

May 2013 – Sep 2019 · 6 yrs 4 mos · Hyderabad, Telangana

• Identifying, understanding and documenting all stakeholders requirements using various requirement gathering techniques like conducting JAD, brainstorming sessions, focus group meetings, interviews and surveys etc.
• Identifying, assessing and prioritizing opportunities and threats (positive and negative risks) related to project and preparing risk response plan
• Preparing a robust risk management framework to control operational and business risks through Risk Management and Risk Mitigation techniques
• Responsible for manpower projection and capacity planning, forecasting, scheduling and staffing
• Taking part in change control meetings, managing issue logs, ensuring change management plan adherence and communicating outcomes of change control meetings
• Preparing Traceability Matrix to keep a track of requirement change requests and to track and trace implementation position
• Quality management using quality assurance and quality control techniques like control charts, Pareto analysis, check sheets and checklists, cause and effect analysis, histograms, benchmarking, flowcharts and root cause analysis
• Documenting lessons learned from each project and reviewing previous project documents for schedule and cost estimations
• Taking part in business reviews and implementing strategic decision for the betterment of the project
• Identifying process gaps, improvement area and initiating projects for process improvement through transformation.
• Arranging Organizational & Employee Development programs.
• Accurately diagnosing internal process problems and areas for process improvement through Transformation projects
• Identifying key deliverables of reporting managers and defining goal sheets
• Arranging Organizational & Employee Development programs
• Taking care of Performance Management and providing timely feedback
• Arranging extracurricular activities for employee satisfaction through various Employee Engagement Programs

Dec 2007 – May 2013 · 5 yrs 5 mos · Ahmedabad Area, India

• Coordinating Product Training for new team member to ensure that all problems are effectively handled
• Managing performance records of every individuals
• Prioritizing and distributing work amongst teams
• Maintaining Shrinkage, Attrition, Schedule Adherence and Absenteeism Targets
• Making sure that teams achieve daily, monthly, quarterly and annual targets
• Provided general customer service, handled customer objections and upselling

Mar 2004 – Dec 2007 · 3 yrs 9 mos · Bengaluru Area, India

• Provided support to the Senior Team Leader in training new waves
• Analyzed, Validated and Calibrated the Quality Standards for the team
• Assisted in planning human resource requirements in consultation different functional & operational areas and organizing selection interviews
• Managed complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower