Jan 2025 – Present · 1 yr 2 mos · On-site

• General Ledger Renewal Program
• 1. Deployment of Insurance Ledger, Burgundy Acquisition & China CBS Workload Automation on Mainframe - Reduction of Manual Efforts by 70%. Continuous MDM Changes.
• 2. Simulation Phase - Manual Simulation & Posting Complete - Go-Live State
• 3. Performed Technical Validation for SAP S/4 HANA 2023 Upgrade in Non-Production Environment
• 4. Documentation of discrepancies between Automated Mainframe Workloads vs G/L ECS Files received & making the Changes on the Mainframe through a set of requirements submitted to the Mainframe Team with CRs - Reduction of Manual Efforts by 15%
• 5. Build Logic to Control Batches based on Business Requirements, specifically for cross-generational Dependency on Mainframe Batches - Reduce Manual Efforts by 10%
• 6. DR Activity - Disaster Recovery Exercise to test the periodic robustness and functionality of the DR Servers and subsequent ramp-up of the Daily Regulatory Reporting of the General Ledger Application and its Downstream Application
• 7.Multi-Currency Accounting,Group Reporting,Reclassification & Reconciliation
• GL Completion
• 1. Requirement Analysis & Delivery
• 2. Leading Mainframe Changes for Automation of Workloads to meet the Regulatory Reporting of New GR Applications to be fed after GL Completion
• 3. Table Maintenance tracking the Run Time Bathes
• 4. Leading Manual Activities to create Reports for Consolidation Application
• 5. Mainframe Automation of Multi-Currency Accounting, Group Reporting & Reports for Financial Consolidation
• 6. Burgundy Acquisition-Manual Journal Entry-Simulation & Posting-Reclassification, Accruals & Reversals
• AI Initiatives (Proposal as a part of TCS Cost Reduction & AI Incorporation in its Deliverables to the Client)
• Proposal for an AI-Powered Incident Management Process for RFP to the Client - Flow Diagram
• Presented Proposal to the Management as an Initiative to Create Reusable Value-Driven AI Solution to be Implemented through Tools in ARE(Application Reliability Engineering)

Apr 2024 – Dec 2024 · 8 mos · On-site

• General Ledger Renewal Program - Extended Activities
• 1. Connect with Business Associates based on the requirements they receive from Business Teams of different applications for implementation - Clear Expectations for delivery by 80%
• 2. Identify the cause of discrepancies and provide insights to Business Analysts with feasible solutions that can be implemented to meet the Business Requirements - Reduced Manual Efforts at the downstream application by 85%
• 3. Provide insights into the data of the reports generated and delivered to the downstream business, especially the Reconciliation System
• 4. Planning and deployment of Go-Live changes and accommodation of changed Business Requirements in the Production/ESP Scheduler CR/CRs every month for IBUK UK/Asia and CODA Ledgers to make S4 HANA as the Book of Records for them
• 5. Coordinating with Vulnerability and Change Management & SAP Basis Team for successful patching of Servers and keep the Servers safe from Vulnerabilities for the Applications Managed by our ( SAP S4 HANA Production ) Application Team
• 6. IBER ( Investment Banking Expense Recovery) Release and Operations
• 7. AirMiles Account Receivables - Operations and Managing Releases for the addition of further Company Codes for the Integration of Application to SAP S4 HANA General Ledger
• 8. SAP S/4 HANA Upgrade from V2020 to V2023 - Planning, Execution of Functional Validation, and Completion of Deliverables timely after completion of Upgrade as per the plan

May 2023 – Dec 2024 · 1 yr 7 mos · On-site

• General Ledger Renewal Program (AWS)
• 1. Investigation of failures of SAP standard programs in the production environment in collaboration with the Basis Team using traces, data monitor, and dump analysis within 1 hour of the incident, and concluding which Teams need to be involved to resolve the Incident, followed by Problem Management after resolution to find the RCA
• 2. Identify incorrect data in the file received, ensure that the correct file is posted in the S4 HANA System following the entire process of posting the corrected file, ensuring that the production data is always consistent & accurate with the help of IDP Operation and Data Acquisition Team, with a turnaround time reduced by more than 70%
• 3. Engage the right team at the right time for Business Process Failures within 30 minutes of such a failure and resolve the production issue with minimal impact on the business/customers
• 4. Create PTS Forms and schedule new Mainframe ESP Jobs as per the document requirements specification (DRS/PCR/CCB) and Intake Forms for Production
• 5. Acquisition of Bank of the West Data & its conversion in collaboration with different teams for correct Reconciliation by the Downstream Business
• 6. Stakeholder management (General Ledger Operation and Information Delivery Platform Operation, Digital Core Team, Finance Master Data Management Team), ensuring proper group reporting, all the business processes concerned with it & delivering reports to different Application Teams within the SLA, along with appropriate communication in case the delivery of files is expected to be delayed by 1 hour
• Reduced turnaround time for correct data posting into the production system by around 70% with timely engagement and feedback from the Data Acquisition Team, reversal & re-posting of correct data
• Reduced response time for Master Data issues by around 95% for 90% of cases identified
• IBUK UK, Asia, CODA Applications migration to SAP S4 HANA GL Application - Simulation, Parallel & Go-Live

Jul 2022 – May 2023 · 10 mos · On-site

• General Ledger Renewal Program ( AWS )
• 1.Providing On Call Escalation Management - Acknowledging Escalation Calls and Resolving Issues after thorough investigation within 1 hour of the incident
• 2.Investigating job failures and communicating it to correct stakeholders in order to clear them off within 2 hour
• 3.Giving KT to new resources that join the project in my team(2 resources till now).
• 4.Acknowledging Major Incident Response Team call within 15 minutes of receiving a page and approaching to find a solutions to production issues resulting as a result of an upgrade or upstream issues
• 5.Performing Ramp Up Activity after a Production Outage or an Operational Fix to the Production Environment within the 60% of the planned window provided upstream delays were minimal
• General Ledger Renewal Program (AWS)
• 1.Part of the team responsible for operations during the migration of production application on AWS and cutover
• 2.Ensuring proper folder scan by Digital Core and its delivery to the Landing Zone after decryption through Lambda and quantified the delay which came out to be between -10% ( meaning the performance was better on cloud in some cases ) to +15% ( meaning performance was better on on-prem system )
• 3.Articulate the Process Chain Trigger, Program Rerun as Background Job, Script Run with the help of Administrators for extraction and File Transfers
• 4.Functional Operations of Mainframe to meet the desired outcome in case of Incidents, Batch Failures and Inbound File Delays to meet the regulatory reporting of General Ledger Application and its Downstream Application - Quantified in terms of number of HOLDs, Re-Run of Failed Batches and Force completes in case of manual processing
• 5.Perform Business Verification Task after releases and patch implementations to the production environment providing Signoff within 15 minutes of the release or patch completion.
• 6.Fix and Go Execution for Production Incidents post a release or patch.

Apr 2021 – Jun 2022 · 1 yr 2 mos · On-site

• General Ledger Renewal Program ( On-Prem )
• 1.SAP S4 HANA General Ledger Production Application on-prem (Financial Accounting & Controlling) 2.Integration of aging Ledgers using data from multiple interface into Single General Ledger on S/4 Application using HANA Database
• 3.Delivery of Manual Reports as per client's requirements on a daily basis following strict deadlines
• 4.Collaborating with different teams like Information Delivery Platform, General Ledger Operations, Master Data Management teams for handling and reporting incidents in daily operational activities using Service Now and Jira
• 5.Performing period change activity according to client requirements within 10 minutes of acknowledgement for more than 300 Posting Period Variants ( same name as Company Codes in the current implementation )
• 4.Manual Load of Text Files with Transactions from Different Sources during Simulation Phase after the Acquisition of Harris Bank by the client (GLM Simulation Phase) and Generate the Extracts Manually through Background Jobs within 80% of the planned schedule
• 5.Handling Escalations and Incidents received on a daily basis acting within first 5 minutes of the incidents and resolving within next 5 minutes to 6 hours based on their type
• 6.Change Management - Performing Business Validation and Verification Tasks before and after a release (Release Management)
• 7.Exception Handling and Manual Processing of Jobs in Background Mode within 5 minutes for familiar cases
• 8.Acknowledging Escalation calls and tickets and resolving the issues
• 9.Documentation of new Production Issues encountered during the Daily Operations within 2 days of such an incident with proper details
• 10.Making decisions that best suit the situation at hand during daily Production Activities