Jul 2019 – Feb 2024 · 4 yrs 7 mos · Bengaluru Area, India · On-site

• 1. Feet On Street - Sales Assist App and CRM
• Optimise for cost of sales to under 1% of GMV from the channel. Build a central structure which allows us to execute org goals (top-down) with a system that is aware of market inputs sourced from the field (bottom-up)
• Highlights:
• a. Built a system that worked with 15k+ active field executives at peak (DAU).
• b. Moneyball (Incentive program) - Easy effort to earnings conversion. This allowed us to achieve our
• year end goals for 2021 a quarter ahead of time. This took numerous attempts at solving for the right
• incentive program which ensured the executives had multiple paths to succeed and maximise their
• earnings.
• c. DSA (Digital Sales Assistance/Saarthi) - First response to lockdowns during COVID-19 that allowed
• executives to sell remotely.
• d. Automated account management with report-based objective driven leads that get refreshed daily.
• 2. Last Mile Logistics - Driver App
• Design and build a companion app for the driver/field executive to support all kinds
• of transportations like last mile deliveries, inter-warehouse inventory transfer, first party vendor pickups
• etc.
• 3. Pharma Institutional Business - Enterprise Order Experience
• Build an enterprise ordering experience for large orders to cater to the needs of big
• pharmacies (20+ stores per customer)
• 4. Customer Support - Account management and telephony setup for Non-essentials (Electronics, H&K, GM etc) business
• Setup and enable account management and telephony setup for non-essentials
• business.

Jun 2018 – Jul 2019 · 1 yr 1 mo · Bengaluru, Karnataka, India

• 1. Ride tracker
• Allow customers to share tracking link with their contacts which allows them to view real time ride
• status.
• 2. Supply Dashboard
• Allow faster onboarding of captains/riders on the platform by easing off the existing flow and reducing
• number of clicks needed.
• 3. Redeem earnings
• Allow captains/riders to redeem their earnings at any given point in time. Thus, opening new
• opportunities and allowing more flexibility to manage expenses and earnings.

Jun 2016 – Jun 2018 · 2 yrs

• 1. Technical platform - Core Capabilities
• A part of the global technology transformation at HSBC, the objective was to migrate the core
• capabilities (Retail Banking) to the latest and state of the art technical platform. This allowed faster
• updates and ease of updates for the business teams.
• 2. Global Services Platform
• Maintain and support the Global Services Platform for HSBC Retail Banking for Hong Kong and United
• Kingdom entitites.