Apr 2025 – Present · 1 yr · Noida, Uttar Pradesh, India

Aug 2023 – Apr 2025 · 1 yr 8 mos · Noida, Uttar Pradesh, India

• Led product development of a multi-layered AI Chat Spam Model, collaborating with Data Science, Engineering, Dev, and QA teams to block abusive and spam content across student platforms.
• Implemented a hybrid Rule-Based, SVM, and GPT model, enhancing spam detection accuracy by 43% and significantly reducing false positives and undetected spam.
• Led the development of an in-house writing tool (Whiteboard). Rolling out to PAN India offline and online centers
• Building low-data mode for students, expected to reduce data consumption by 80-85%, enhancing user experience in low-bandwidth environments.
• Created a WebRTC-based video player with interactive features, increasing live lecture engagement by 14% through real-time interactions and dynamic features.
• Led evaluation and adoption of Conviva for video analytics, optimizing performance metrics and improving video quality index by 20%.

Apr 2022 – Sep 2022 · 5 mos · Noida, Uttar Pradesh, India

• Analyzed user conversion and retention to understand user behavior guiding product enhancement and SME scheduling.
• Dissected engagement data and rolled out surveys to students with low engagement which led to identification of students with poor internet connectivity, exploring potential partnership with internet service providers and launch of new offline (pen-drive based) courses to overcome internet challenges.
• Identified missing and duplicate front-end events (both app and web), partnered with tech team to bridge these gaps