Yagendra Singh

Program Manager

Gurgaon, Haryana, India8 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in strategic project management.
Expertise in enhancing customer experience across multiple markets.
Strong background in operations and program management.

Stackforce AI infers this person is a seasoned professional in B2C operations and project management.

Contact

Skills

Core Skills

Strategic Project ManagementSales ExcellenceProgram ManagementSales GrowthProject ManagementCustomer Experience

Other Skills

Account ManagementAccountingAlgorithmsBusiness AcumenBusiness AnalyticsBusiness Development ConsultancyBusiness Intelligence (BI)Business Process DevelopmentC (Programming Language)C#C++Contact Center ManagementContact Center OperationsCustomer RetentionData Analysis

Experience

Fitelo

2 roles

Senior Program Manager

Promoted

Jan 2025 – Present · 1 yr 3 mos

Strategic Project ManagementSales ExcellenceSales Growth

Program Manager

Dec 2022 – Dec 2024 · 2 yrs

Program ManagementSales GrowthSales Excellence

Whitehat jr

Operations

Jul 2020 – Dec 2022 · 2 yrs 5 mos · Gurugram, Haryana, India

Driving Pre-Sales, Operations, Customer Experience and Delivery funnel for India and International Geographies

Project ManagementContact Center ManagementContact Center OperationsOperations ManagementSales GrowthCustomer Experience

Oyo

Project Manager

May 2019 – Jul 2020 · 1 yr 2 mos · Gurgaon, Haryana, India

Orchestrating projects from conceptual design through implementation, driving growth and adoption of supply-driven products across OYO globally.
Redevelopment of processes & platforms; wrote BRD’s collaborating user-stories for the remodeled structure implementing tech for web & app based property onboardings.
Setup ticketing platform to perform RCA’s & query resolutions by working with engineering teams to translate customer feedback into potential fixes and product enhancements, Enabling onboarding of 30,000 rooms every month.

Delhivery

Operations

May 2018 – May 2019 · 1 yr · Gurgaon, Haryana, India

Headed last-mile ADM operations for East Region and 8 north-eastern states working on Network Expansion & Development, Process enhancements & Cost control.