Nov 2023 – Present · 2 yrs 4 mos · New Delhi, Delhi, India

• Product Development:
• Leveraging the latest advancements in generative AI technology to develop cutting-edge enterprise CX solutions tailored to meet the unique needs of our clients.
• Conducting thorough scoping exercises to understand the requirements of enterprises and align our product offerings accordingly.
• Conducting comprehensive assessments of clients' current user journeys to identify areas for improvement and optimization.
• Charting out AI integrations with existing systems to streamline processes and enhance overall efficiency.
• AI Integration:
• Communication Layer Integration:
• Collaborating closely with clients to seamlessly integrate Panini AI with their existing technology stack.
• Implementing robust communication protocols to ensure smooth data exchange and interoperability between systems.
• Conversational Layer Development:
• Designing and mapping out entire user journeys to create immersive and personalized customer experiences.
• Deploying cost-effective and state-of-the-art generative AI tools to develop autonomous bots and systems.
• Strategically reducing company operational expenditure by over 40% through the implementation of AI-driven solutions.
• Significantly improving CX metrics such as resolution levels, customer satisfaction (C-sat), and Net Promoter Score (NPS) by 75-120%.
• Sales & Marketing:
• Spearheading all aspects of sales and marketing initiatives to promote Panini AI's offerings and expand our client base.
• Developing strategic partnerships and alliances to drive business growth and market penetration.
• Implementing targeted marketing campaigns to showcase our capabilities and attract potential prospects.
• Client Relationship Management - Cultivating strong and enduring relationships with clients by providing unparalleled support and personalized solutions.
• P&L Management - Overseeing the financial performance of the company and ensuring profitability and sustainability.

Aug 2021 – Nov 2023 · 2 yrs 3 mos · New Delhi, Delhi, India

• Product Development Innovation:
• Championed continuous product development efforts, with a keen focus on AI integration.
• Leveraged cutting-edge generative AI technologies to provide data-driven insights, personalize user experiences, and predict customer behavior.
• Optimized product features to enhance efficiency and customer satisfaction, fostering business growth.
• Initiated and executed new product initiatives, diversifying revenue streams and increasing profitability.
• P&L Management Excellence:
• Successfully acquired new customers, skillfully cross-selling and up-selling to existing enterprise clients, ensuring consistent achievement of sales and revenue targets quarter after quarter.
• Led and motivated high-performance sales and CRM teams to ensure the seamless integration of our product into customer operations, staying attuned to evolving market requirements.
• Sales & Marketing Excellence:
• Led end-to-end marketing and sales operations, conceptualizing and executing high-impact campaigns across multiple platforms.
• Developed highly efficient sales funnels, generating quality leads and nurturing them to conversion.
• Personally conducted product demos, negotiations, and closures, resulting in an impressive conversion rate.
• Ensured seamless implementation and fostered robust client relationships to drive client retention and satisfaction.
• Devised and executed GTM strategies for expansion into new geographies, tailored to specific demographics and region-specific compliance, consistently achieving targeted objectives.
• Partnership & Alliance Strategist:
• Formulated and executed comprehensive strategies for Partnership & Alliance (P&A) initiatives.
• Cultivated relationships with System Integrators (SIs), resellers, and partners across diverse industries and geographies.
• Established a network of micro-consultants in multiple regions, a pivotal component of our GTM strategy, allowing us to cater to localized requirements and expand our global presence.

Jul 2014 – Mar 2020 · 5 yrs 8 mos · New Delhi Area, India

• Leveraging technology to enable users and customers to take informed decisions about best available options. A start up in health and fitness industry with a vision to create a unified platform for its users.

Jul 2012 – Nov 2013 · 1 yr 4 mos · Delhi, NCR

• HR Vizion Consultants is focused on providing quality support to all its partners with assured value added services and Manpower Solution. Not yet another "Push Across CV" agency but a lot of effort is put into understanding the exact requirement before channelizing apt talent for the same.

Nov 2009 – Jul 2012 · 2 yrs 8 mos · Noida Area, India

• Employee Life Cycle Management
• Performance Management
• Employee Relations
• Grievance Handling
• OD and career Mapping
• Exit Management
• Compliance and Policies and Procedures

Feb 2009 – Sep 2009 · 7 mos

Mar 2007 – Sep 2008 · 1 yr 6 mos

• Responsible for :
• Service Delivery for Resourcing
• Vendor Management
• Financial Provisioning and Payments