Shiv Shankar Sahoo

Associate Consultant

Delhi, India8 yrs 5 mos experience
Highly Stable

Key Highlights

  • Expert in data analytics and fraud detection.
  • Strong background in customer service and support.
  • Proficient in ETL processes and data management.
Stackforce AI infers this person is a Fintech professional with strong data analytics and customer service expertise.

Contact

shiv.sahoo@concentrix.comLinkedIn

Skills

Core Skills

Data AnalyticsCustomer Service Representatives

Other Skills

Extract, Transform, Load (ETL)Microsoft ExcelMicrosoft Power BI

Experience

Concentrix

2 roles

Risk Analyst

Promoted

Jun 2022 – Sep 2024 · 2 yrs 3 mos

  • Identified and analyzed fraudulent transactions, enhancing the security of financial operations.
  • Collaborated with merchants and cardholders to resolve disputes and customer service issues effectively.
  • Conducted thorough investigations into unauthorized activities, leading to a significant reduction in fraud cases.
Data AnalyticsExtract, Transform, Load (ETL)Customer Service Representatives

Senior Customer Service Advisor

May 2017 – Jun 2022 · 5 yrs 1 mo

  • Worked at chat process . Supporting new trainees.

Teleperformance

Customer Service Representative

Apr 2016 – May 2017 · 1 yr 1 mo · Gurugram, Haryana, India

  • Worked as customer support execitve at email process

Education

Delhi University

Graduate — Bsc maths(h)

Jan 2009 – Jan 2014

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