Udita Singla

Product Manager

Bengaluru, Karnataka, India9 yrs 9 mos experience

Key Highlights

6 years of experience in digital product management.
Successfully launched diverse products across user funnels.
Expert in driving product strategy and cross-functional leadership.

Stackforce AI infers this person is a Product Manager with expertise in digital product development and user experience.

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Skills

Core Skills

Product Management

Other Skills

Analytical CapabilityAnalytical SkillsConsultantCustomer EngagementData Analysis using RData AnalystMarketing ManagementMarketing StrategyMicrosoft ExcelMicrosoft PowerPointOperations ManagementProduct StrategyProject ManagementSPSSSQL

About

Product Manager with 6 years of experience in digital product development and management. MBA graduate from IIM Kozhikode. Passionate about building products that deliver exceptional user experiences. Worked with leading organizations such as Wakefit, Publicis Sapient, Rakuten, and currently with Sony LIV. Successfully launched and managed a diverse range of products across user funnel, from e-commerce platforms to digital services. Expertise in driving product strategy, leading cross-functional teams, and ensuring timely and high-quality product delivery. Looking to connect with like-minded professionals and share insights. Feel free to reach out!

Experience

Amazon

Senior Product Manager

Dec 2024 – Present · 1 yr 3 mos

Sony pictures networks india

Product Manager

Aug 2022 – Jan 2025 · 2 yrs 5 mos · Bengaluru, Karnataka, India

Identifying the opportunities to provide a seamless onboarding experience resulting in better conversions and improved subscriber volume.
Improved subscription renewal rates by 4% through devising mechanisms to reach out to target customer segments.

Analytical CapabilityProduct Management

Wakefit

Product Manager

Aug 2020 – Jul 2022 · 1 yr 11 mos

Designed and implemented end-to-end returns and replacement flow, resulting in a 25% reduction in customer complaints and a 15% increase in customer satisfaction.
Designed and implemented an order cancellation flow that leverages persuasive design techniques to encourage users to reconsider their cancellation decision, resulting in a 5% decrease in order cancellations and a 15% reduction in customer complaints.
Led the introduction of an IVR (Interactive Voice Response) channel as part of a broader strategy to create an omni-channel customer experience, resulting in a 70% reduction in resolution time from 2 days to 6 hours.

Analytical CapabilityProduct Management

Rakuten

Product Manager

Jan 2020 – Aug 2020 · 7 mos

Publicis sapient

Product Manager

Apr 2019 – Jan 2020 · 9 mos

Led the development of a pharmacovigilance product that automates and streamlines the medical case processing workflow, resulting in an 18% increase in medical case processing volume.
Developed and implemented a training program for users to effectively utilize the product, and monitored and analyzed performance metrics to continually improve the product.

Citibank india

Summer Intern

Apr 2018 – May 2018 · 1 mo

Designed the process of digital customer onboarding and studied competitive landscape of 8 banks

Cisco

Software Developer

Jul 2014 – May 2017 · 2 yrs 10 mos · Bangalore

Provide consultative, proactive and reactive support to Cisco's Service Provider customers.
Developed procedures to track and project network availability, reliability and capacity utilization.
Led a 6-member team for project management, coordination and monitoring project schedules.
Effectively led cross-functional geographically dispersed teams troubleshooting network problems.
Commended through five Client Appreciation Awards for exceptional customer feedback.