Mar 2021 – Oct 2022 · 1 yr 7 mos · Melbourne, Victoria, Australia

Jun 2019 – Feb 2021 · 1 yr 8 mos

• Product trainer and support analyst
• Responsible for new client onboardings, product training, and facility setup
• Assist the clients based on their business requirements to identify the product functionality and methodologies to be used which could benefit the organisation
• Assistance with DB issues, server installation/migration along with database fix
• Custom report scripting after identifying the client's requirements
• L2 and L3 technical troubleshooting
• Module training and assistance to the new staff members

Apr 2018 – Jun 2019 · 1 yr 2 mos

Apr 2017 – Feb 2018 · 10 mos · Melbourne, Australia

• · Development of reports using SAP Crystal and SQL Exchange Server for government and statewide audits
• · Financial reporting using Technology One and Carelink Plus
• · Form development as per stakeholders requirement and business development using Visual Studio
• 2015, SQL exchange server
• · Requirement gathering, initialisation, task allocation and evaluation for alpha testing and
• deployment
• · Single point of contact for a team size of approx. 20 people for any technical issues and module
• trainings
• · Website development and hosting through Drupal
• · Team training on newly developed forms and technical updates
• · Technical troubleshooting
• · Expertise in MS Office

Dec 2016 – Mar 2017 · 3 mos · Melbourne, Australia

• Created a language specific version of the existing product for International clients with real time toggle between the languages according to user preference.
• Testing of product occurring on local servers and committing them for deployment.
• The development was done on Visual Studio 2015 using ASP.NET and SQL server management at the backend.
• Cookie generation and handling for saving user preferences during runtime.
• Introduced new data fields at the backend responsible for fetching user preferred language selection.
• Worked on TFS and Visual Studio community service for handling project details, task management, query tracking, Build and release management.
• Web hosting using IIS.

Jul 2012 – Jun 2013 · 11 mos · Noida Area, India

• Identifying the proper design code and site functionality
• Testing of website, links, issues occurring on the site in real time and on test servers
• Reporting bugs for getting an application fix or data fix by assigning it to the respective design team
• Coordinating with the product developers, software engineers, ERP team for the arising issues so that they are resolved at the earliest
• Testing on different handsets, operating platforms using the website
• Create and run test cases and reports
• Handling the customer issues on site via mails, calls, and video conferencing
• Real time support to the clients by taking remote access of their systems along with voice or video conferencing
• Resolving the issues concerned with the internal teams by providing them with the possible technical solutions as per the site functionality
• Organizing meetings for further enhancements of the site as per the client’s perspective and to avoid internal conflicts within the site
• Timely chasing up for Turn Around Time (TAT)

May 2011 – Jul 2011 · 2 mos · New Delhi Area, India

• Created a Job portal using C# and ASP.NET as front end and SQL at the back end.
• The job portal included job search on different areas such as location, field, department, roles
• Unique functionality added was the real time job posting by recruiters, which was reflected at the same time in job database