A

Amit Agarwal

Director of Engineering

Bengaluru, Karnataka, India15 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led a 35-member engineering team at Hiver.
  • Improved AI feature adoption and performance significantly.
  • Scaled email processing to 5M+ emails per day.
Stackforce AI infers this person is a SaaS expert with a strong focus on AI-driven solutions and scalable architectures.

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Skills

Core Skills

Ai For LeadershipProduct ManagementAi PlatformData ArchitectureScalabilityReliability EngineeringPlatform ManagementChange ManagementAgile Project ManagementArchitectural DesignCloud Applications

Other Skills

Amazon Web Services (AWS)Back-end OperationsDistributed SystemsInterpersonal CommunicationJavaScriptLeadershipLeadership DevelopmentMySQLOOPOrganizational LeadershipPeople ManagementServer ArchitectureService DeliveryStakeholder ManagementStrategic Hiring

About

I build and scale AI-first SaaS platforms. I have 16 years of experience leading engineering orgs, designing distributed systems, and delivering products used across global markets. At Hiver, I lead the AI Charter and Email Platform—a team of 35+ engineers powering a $10M ARR B2B SaaS product that processes 5M+ emails/day and 1M events/hour. My work spans AI platform execution, org scaling, architecture modernisation, reliability engineering, PLG-led adoption, and cross-functional collaboration with Product, Sales, and Customer Success. What I do well • Build AI features that drive measurable outcomes (accuracy, adoption, automation) • Architect large-scale microservices and event-driven systems • Reduce latency, backlog, incidents, and operational load at scale • Grow and coach self-reliant, high-performance engineering teams • Drive execution predictability, daily release culture, and observability • Partner across GTM, CSM, and Product to move customer and revenue metrics Recent Impact • AI Tagging: Precision/recall improved 70% → 96%; 174k+ tags, 400+ hours saved, adoption 50 → 150 • AI Sentiments: Grew adoption 100 → 400 paid accounts; 30+ automation workflows • AskAI: 22 customers, 100 queries/week, quality improved 61% → 89% • Sync Platform: Throughput 5M+ emails/day; latency 200s → 55s; backlog 1B → <5k/day • Scaled org 7 → 35 engineers; improved delivery predictability <50% → 90% I enjoy solving meaningful engineering problems at scale, building strong teams, and using AI to transform traditional SaaS workflows.

Experience

Hiver

2 roles

Director of Engineering

Promoted

Jun 2025Present · 9 mos

  • Driving Hiver’s AI Charter and Email Platform—platforms powering ~80% of company revenue. Leading a 35-member engineering org, owning multi-quarter strategy across AI adoption, reliability, scalability, and execution velocity.
  • Additionally acting as a Product Manager for AI features, driving adoption, retention, and customer engagement across Tagging, Sentiments, AskAI, and Extract.
  • Key Achievements
  • Dual-role impact (Engineering + Product):
  • Defined product strategy and success metrics for AI features
  • Partnered with CSM, GTM, and enterprise customers to drive usage
  • Led adoption and retention motions across 4 AI capabilities
  • Delivered core AI features with measurable outcomes:
  • AI Tagging – Precision/recall 70% → 96%, 174k+ tags, 4k/day, 400+ hrs saved, adoption 50 → 150
  • AI Sentiments – Adoption 100 → 400 paid accounts, 30+ automation workflows
  • AskAI – 22 customers, 100 queries/week, quality 61% → 89%
  • AI Extract – 200+ extractions/day
  • Scaled Email Platform to 5M+ emails/day and 1M events/hour.
  • Reduced latency 200s → 55s; stuck events 30k/day → <50; backlog 1B → <5k/day.
  • Led Sync Engine → Sync Core architectural split for long-term maintainability.
  • Delivered RabbitMQ migration with zero downtime.
  • Improved engineering predictability <50% → 90%; built daily release culture.
  • Built Watchdog observability; enabled data-first engineering decision-making.
  • Represented R&D on customer calls; contributed to 20+ AI customer wins annually.
Service DeliveryAI for LeadershipProduct ManagementChange ManagementStrategic PlanningPlatform Management+3

Senior Engineering Manager

Jun 2022Jun 2025 · 3 yrs

  • Owned and led the Email Channel Engineering team—the multi-tenant platform behind Hiver’s collaboration, analytics, automations, SLAs, and billing services. Scaled the org from 7 → 35 engineers, modernized architecture, and built predictable execution systems.
  • Key Achievements
  • Owned Email Platform powering 80%+ of revenue.
  • Scaled org 7 → 15 in 7 months (zero attrition), then to 35+ in 24 months.
  • Introduced Agile predictability → improved delivery reliability.
  • Built quarterly roadmap execution with Product & Engineering leadership.
  • Delivered PLG-enabling features across core collaboration modules.
  • Improved reliability, observability, and developer velocity across microservices.
  • Mentored and developed engineers; strengthened engineering culture.
Change ManagementPeople ManagementStakeholder ManagementStrategic PlanningPlatform ManagementTechnology Implementation+2

Expedia group

3 roles

Senior Manager, Software Development Engineering

Promoted

May 2021Jun 2022 · 1 yr 1 mo

  • Led the API First initiative for next generation Travel platform for Expedia group - built tier 1 Order Management System built on AWS cloud native technologies, handling order orchestration and asynchronous events coming out of each transaction for end to end event journey & asynchronous processing.
  • Achievements in this role:
  • Accomplished a very good level of team engagement at the Expedia Group. Leading from the front
  • in delivering the next generation API First Travel Platform enabling external developer communities
  • One Team, Group First: Fostered good work culture in the team where people stand for each other
  • and work as One team.
  • Team Building: Retained and Re-hired good engineers for team. Developed cordial relations with
  • peers in order to handle attrition situations better.
  • Agile Practices: Streamlined Agile methodologies in the team where in individuals are aware about
  • various aspects of the development life cycle and take ownership of the process end to end. The
  • vision is to create a self-reliant team, equipped to handle ambiguity well.
  • Turned around the Expedia internal guaranteed messaging platform & gained better engagement and
  • trust from the various stakeholders including the senior management at the Expedia Group
  • Actively involved in design discussions, code reviews and problem solving. Hands on with latest
  • development happening on the services I am leading.
Data ArchitectureTechnology ImplementationBack-end OperationsPeople ManagementStakeholder ManagementAgile Project Management

Senior Software Development Engineer

Mar 2021May 2021 · 2 mos

  • Built & was part of core patent winning engineering team who delivered architectural revamp of enterprise messaging platform enabling 2 $mn USD cost savings per annum. Entire redesign was done on AWS cloud native technologies using pay-per-use methodologies against legacy system built on reserved instances and resource heavy technologies like Cassandra, Apache Strom, Hadoop etc.
  • My role was to focus on re-designing Event Traceability of the system using AWS Glue & AWS Athena, redesigning optimised Logging system using AWS Kinesis and to fan out logs to Spunk, Firebase & S3 using AWS Lambda.
Technology ImplementationArchitectural DesignDistributed SystemsCloud ApplicationsAmazon Web Services (AWS)

SDE III

Nov 2017Feb 2021 · 3 yrs 3 mos

  • As part of core engineering team for Expedia Group's core enterprise internal messaging system, I got the firsthand opportunity to build a large-scale distributed system (a guaranteed message delivery system aka Transaction Bridge) which is highly available, scalable and reliable platform built with open source technologies like Cassandra, Apache Storm, Kafka, ElasticSearch.
  • My Role was to actively contribute in designing & executing features on this platform, including a self service portal which reduced time to onboard a customer from 7 days to 5 mins.
  • I was heavily involved in multiple feature development on both Frontend and Backend. Learned the first hand designing experience of distributed systems with some of the best Architects ExpediaGroup had.

Cardekho

Software Development Manager

Jun 2015Mar 2017 · 1 yr 9 mos · Greater Jaipur Area

  • Team: PriceDekho.com is price comparison engine in peripheral e-commerce segment helping customers in taking buying decision.
  • Led team of 10 developers in analysis and rebuild of product from design through completion using SDLC methodologies
  • Trained engineers in standards and strategies for optimal product development. Led Sprint planning,
  • reviews and retrospective meetings
  • Collaborated with leadership (Founder & COO) to define strategies, requirements & build projects that achieved Product milestones including internationalisation & process automation

Olx group

Technology Lead

Dec 2014Jun 2015 · 6 mos · Gurugram, Haryana, India

  • I was part of the new engineering team setup by OLX group in India in 2014. Worked on understanding & exploring in-house fraud detection framework which had complex rules parsing the content created by User and then flagging based on a rules engine. We worked on caching experiments for this high traffic platform which increased response time of fraud detection service by 10x.

Geckolife

Technology Lead

Mar 2013Dec 2014 · 1 yr 9 mos · Greater Delhi Area

  • Singapore based startup in social networking domain. Part of first 5 members of team. Set up processes,
  • coding standards & development cycle for Tech team. Provided Technical leadership to engineering team, successfully designed architecture & DB from scratch & delivered product in less than 100 days

Info edge india limited. (naukri.com group)

Senior Software Engineer

Apr 2011Feb 2013 · 1 yr 10 mos · Noida, Uttar Pradesh, India

  • Team - 99acres.com
  • Worked with cross functional teams (Product/Tech/QA/Tech-Support), handling end to end development,
  • Optimised code, revamped components including generic form builder such that it can be used across
  • verticals. Got hands-on exposure on both Frontend and Backend technologies & writing clean code.

Mobicules systems

Software Engineer

Oct 2009Apr 2011 · 1 yr 6 mos · Noida, Uttar Pradesh, India

Education

Indian Institute of Technology, Delhi

B.Tech — Textiles

Jan 2005Jan 2009

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