Amit Agarwal — Director of Engineering
I build and scale AI-first SaaS platforms. I have 16 years of experience leading engineering orgs, designing distributed systems, and delivering products used across global markets. At Hiver, I lead the AI Charter and Email Platform—a team of 35+ engineers powering a $10M ARR B2B SaaS product that processes 5M+ emails/day and 1M events/hour. My work spans AI platform execution, org scaling, architecture modernisation, reliability engineering, PLG-led adoption, and cross-functional collaboration with Product, Sales, and Customer Success. What I do well • Build AI features that drive measurable outcomes (accuracy, adoption, automation) • Architect large-scale microservices and event-driven systems • Reduce latency, backlog, incidents, and operational load at scale • Grow and coach self-reliant, high-performance engineering teams • Drive execution predictability, daily release culture, and observability • Partner across GTM, CSM, and Product to move customer and revenue metrics Recent Impact • AI Tagging: Precision/recall improved 70% → 96%; 174k+ tags, 400+ hours saved, adoption 50 → 150 • AI Sentiments: Grew adoption 100 → 400 paid accounts; 30+ automation workflows • AskAI: 22 customers, 100 queries/week, quality improved 61% → 89% • Sync Platform: Throughput 5M+ emails/day; latency 200s → 55s; backlog 1B → <5k/day • Scaled org 7 → 35 engineers; improved delivery predictability <50% → 90% I enjoy solving meaningful engineering problems at scale, building strong teams, and using AI to transform traditional SaaS workflows.
Stackforce AI infers this person is a SaaS expert with a strong focus on AI-driven solutions and scalable architectures.
Location: Bengaluru, Karnataka, India
Experience: 15 yrs 6 mos
Skills
- Ai For Leadership
- Product Management
- Ai Platform
- Data Architecture
- Scalability
- Reliability Engineering
- Platform Management
- Change Management
- Agile Project Management
- Architectural Design
- Cloud Applications
Career Highlights
- Led a 35-member engineering team at Hiver.
- Improved AI feature adoption and performance significantly.
- Scaled email processing to 5M+ emails per day.
Work Experience
Hiver
Director of Engineering (9 mos)
Senior Engineering Manager (3 yrs)
Expedia Group
Senior Manager, Software Development Engineering (1 yr 1 mo)
Senior Software Development Engineer (2 mos)
SDE III (3 yrs 3 mos)
CarDekho
Software Development Manager (1 yr 9 mos)
OLX Group
Technology Lead (6 mos)
GeckoLife
Technology Lead (1 yr 9 mos)
Info Edge India Limited. (Naukri.Com Group)
Senior Software Engineer (1 yr 10 mos)
Mobicules Systems
Software Engineer (1 yr 6 mos)
Education
B.Tech at Indian Institute of Technology, Delhi