Balakrishnan R

Product Manager

Chennai, Tamil Nadu, India5 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led successful integrations increasing customer onboarding by 68%
Built Partner Hub supporting 80+ agency partners
Prototyped AI features to validate concepts and align teams

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on AI-driven automation and integrations.

Contact

Skills

Core Skills

Product StrategyProduct ManagementSoftware Development

Other Skills

AI PrototypingAPI IntegrationsAgile MethodologiesC++Client ServicesCommunicationData-driven Decision MakingElasticsearchJavaScriptLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft WordMySQLNode.js

About

I’m a Product Manager with experience delivering SaaS features across integrations, billing, and partner systems. After 4 years in engineering, I transitioned into product to solve real customer problems and align tech with business goals. At Gallabox, I’ve led CRM and billing integrations, built a Partner Hub for 80+ agencies, and am now driving our Product Commerce roadmap to enable advanced WhatsApp campaigns. I enjoy defining product strategy, writing clear requirements, collaborating across teams, and delivering measurable results like improved self-serve upgrades and customer onboarding. Passionate about AI-driven automation, I prototype AI features to validate concepts and align with teams. I’m looking to continue growing in AI-focused product roles that balance customer needs, business value, and technical innovation.

Experience

Gallabox

3 roles

Product Manager

Promoted

Apr 2025 – Present · 11 mos · On-site

Defining product strategy to integrate key workflows into Gallabox’s sales and AI use cases.

Strategic PlanningProduct Strategy

Associate Product Manager

Promoted

Mar 2024 – Apr 2025 · 1 yr 1 mo · On-site

Owned integrations strategy aligned with CRM use cases, onboarding 190+ customers, and increasing messaging volume by 68%.
Led Chargebee integration with a 58% increase in self-serve plan upgrades and a 70% auto-renewal success rate.
Built Partner Hub supporting 80+ agency partners.
Collaborated with marketing to design landing pages and go-to-market plans for integrations.

Product LaunchProduct Management

Software Engineer

Feb 2022 – Mar 2024 · 2 yrs 1 mo · On-site

Developed core product functionalities contributing to successful product launches and improvements.
Collaborated with cross-functional teams including product managers, designers, and QA engineers to define requirements, prioritize features, and deliver high-quality software.
Utilized Agile/Scrum methodologies to plan and execute software development sprints, resulting in on-time and eﬀicient project delivery.
Engaged in brainstorming sessions and provided technical insights for product feature enhancements.
Performed code reviews with peer developers, actively identifying and resolving bugs, and implementing performance optimizations to enhance the quality of code.
Improved customer satisfaction and engagement by actively interacting with customers and providing exceptional support and guidance.

TeamworkProject ManagementSoftware Development

Yellow messenger

2 roles

Software Engineer

Jun 2020 – Feb 2022 · 1 yr 8 mos

Collaborated with product managers to better understand use cases and align product features accordingly.
Successfully integrated the chatbot with popular social channels, including Facebook and WhatsApp, enhancing accessibility for users via their preferred communication platforms.
Built an analytics dashboard that consolidated data from all chatbots, enabling comprehensive performance analysis.
Mentored and provided guidance to junior developers and interns, conducting code reviews and offering expertise in bug handling.

JavaScriptClient ServicesSoftware Development

Intern

Mar 2020 – Jun 2020 · 3 mos

Assisted in the development and testing of software modules, following established coding standards and best practices.
Documented software functionalities and provided technical support to end-users.

JavaScriptSoftware Documentation