Feb 2024 – Oct 2024 · 8 mos · Bangalore Urban, Karnataka, India · On-site

• Banking Solutions, Requirement Gathering, Team Handling, Stakeholders Management
• Client: Bankwest Technologies Ltd

Oct 2023 – Jan 2024 · 3 mos

Jun 2023 – Sep 2023 · 3 mos · Bengaluru, Karnataka, India · On-site

Apr 2021 – May 2023 · 2 yrs 1 mo · Mahabubnagar District, Telangana, India

• Lead Generation through Analytics for Personal Segment Advances and SME Advances
• The project deals with SBI in their Loan functionalities. Leads are generated from the activity in the accounts of the customers and external sources including credit rating agencies, and the business would be informed of the same for quick online end to end delivery of loan products. Confidentiality and data security for sensitive information has been encrypted using digital signature algorithms, thus providing a secure environment.
• Identified the key Stakeholders and the business users of the application.
• Involved in the SDLC phase of requirement analysis, design, and development of the intranet-based application.
• Demonstrated technical knowledge in using Jira issue tracking product, used for bug tracking, issue tracking and project management.
• Interacting with Project teams to ensure deadlines for Projects.
• Scrum process used through an emergency change management process in Jira to track, fix and address unexpected project issues.
• Used Agile Tool to record all assignments, hand-offs, and story progress for agile sprint management.
• Business Process Workflows, GUIs, Use Cases and UML diagrams, and created Swim Lane process flow diagram for various business processes
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Conducted walk throughs with the different department heads to have a deeper understanding of the requirements
• Analyzed and documented business requirements and generated reports for the Manager.
• Wrote the software development plan and held meetings with the developers and forwarded Information and documents to them.
• Functioned as the primary liaison between the business, operations, and technical teams throughout the project cycle

Nov 2013 – May 2018 · 4 yrs 6 mos · Bengaluru, Karnataka, India

• Has been under various roles under Probation till May 2016 and have been Managing a team of 10 PAX across various functions of the Bank
• Job Responsibilities Under Probation
• Supervising the duties of Clerical Staff
• Assisting Customers in Account Opening and Transactions
• Assisting the staff in processing of Retails and Business Loans e.g, Home Loans, Personal Loans, Educational Loans, Car Loans, SME Financing, CC, TL, DL
• Helping the branch in adhering to the systems and procedures by preparing the audit plan of the branch and help maintain all the loan documents in order.
• Risk Mitigation through effective analysis
• Logistics management
• Security Analysis
• Liquidity Planning
• Cross functional Communication
• Downtime Management, Call Logging and ensuring logged calls are resolved within the specified TAT
• Customer complaint resolution and management.
• Addressing the concerns of the customers and ensuring customer satisfaction.

May 2018 – Apr 2021 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Our core banking software suite currently is maintained by a vendor for use by retail banks. It includes functions for universal banking, core banking, payments, wealth management, forex and money markets, compliance, insurance, securities processing, custody, financial inclusion, Islamic banking and treasury operations. There are also modules that deal with capital markets and the insurance business.
• Modules worked on:
• LOS, Home Loans, Collections, Mortgages
• As is Process:
• SBI has integrated Core Banking Solution (CBS) and has implemented indigenously developed loan origination system which is currently integrated to the Core Banking System.
• This includes regular Operations like Cash Deposits/withdrawals, Cheque Clearing and remittances (Fund Transfer, I/W & O/W remittances) at the Retail Branches as well as Hub Centers.
• Branch Safe Deposit Lockers, NEFT/RTGS and customer level modifications were maintained in the different Applications which are integrated in the CBS.
• All the loans related to Personal Segment (Personal Loans, Loans against Deposits, Mortgage Loans, Home Loans, Car Loans, GOLD Loans) have been migrated to the indigenously developed solution and this has resulted in faster processing of loan applications resulting in improved customer satisfaction.

Mar 2012 – Oct 2013 · 1 yr 7 mos · Anantapur Area, India

• In the role of Relationship Manager and Credit Officer.
• In this role the following job responsibilities were taken care of by me.
• Customer Acceptance Policy KYC AML
• Sourcing of Business Savings Accounts, Current Accounts, Cross Selling Products
• Relationship Management, Deepening of existing Relationships Increasing TRV
• End to end processing of Small Business Loans, Gold Loans and Educational Loans
• Credit Monitoring
• NPA Management
• Collections
• Review of Loan portfolio

Feb 2011 – Feb 2012 · 1 yr · Chennai, Tamil Nadu, India

• Critical Chain Project Management
• Task Planning
• Scheduling
• Using MS Project for efficient planning and monitoring
• MS Excel for Monitoring progress of the project
• Resource Planning
• Creating and presenting Business Dashboard for the top management
• Review and monitoring

Jan 2009 – Jun 2009 · 5 mos · Hyderabad

• Training the aspirants (Communication Skills, Interpersonal Skills, Presentation Skills)
• Counselling of aspirants.
• Support the center in conducting assessments of the aspirants.
• Publishing the entire Training plan / calendar of the center.
• Networking with external resources / industry professionals, to arrange field visits
• Providing feedback to the aspirants regarding their performance and guiding them in improvement by helping them identify their weakness