Purushotham G — Software Engineer

Senior Software Architect/professional with experience of 7.6+ years in Designing, Building, and Delivering Applications for all the user stories and use cases using Force.com/Lightning platform (SFDC). Helping global customers for all their issues and advisory. Technical summary includes: - Hands-on experience in implementation and customization of Salesforce.com using Apex (Classes, Controllers, and Triggers), Batch Apex, Visual Force pages, Basics of Aura Lightning, and Lightning Web Components. - Flows,Process Builder and Workflows Implementation with Objects, custom Apps, Layouts, Tabs, Validation Rules, Permission sets, custom settings. -Following best practices of SOQL and query optimization. - Working on designing Custom objects, Custom fields, Role-based layouts, Custom tabs, Custom reports. - Worked on OAE Salesforce Engine for Automatic Case Assignment. - Worked on integration projects using outbound messages, Rest API, Soap API and Chatter API Webservices. - End to End Implementation of Live Chat for AMS, APJ, and EMEA Regions using Omni-channel Routing and Embedded Chat in Lightning. - Built webforms & sites for Partner & Customer to Submit a Case. - Experience in Salesforce.com, Administration including creating Profiles, Roles, Users, Page layouts, Email Services, Approvals, Tasks. - Experience in Authentication, SSO, Oauth, and SAML. -Flows which includes both screen and autolaunched flows. Seeking Roles in Salesforce Architecture, Salesforce Support Manager, Customer Success Manager,Solution Engineering,Project Management,Account Management/Strategic /Escalation Management Functional skills: Global Escalation management, Support Account Management, Release readiness, Global Operational Support,Customer Success Management, Technical support engineering, Production support, collaborations across teams,Risk consulting.

Stackforce AI infers this person is a Salesforce Architect with expertise in SaaS and customer success management.

Location: Bengaluru, Karnataka, India

Experience: 7 yrs 10 mos

Skills

Salesforce.com Development
Salesforce.com Administration

Career Highlights

7.6+ years of Salesforce architecture experience.
Expert in Salesforce Lightning and Apex development.
Proven track record in customer success and support management.

Work Experience

Salesforce

Senior Salesforce(Signature) Engineer (3 yrs 1 mo)

Software Engineer (2 yrs)

DXC Technology

Salesforce Developer (Devops) (2 yrs 4 mos)

Indian Institute of Science (IISc)

Senior Project Coordinator (5 mos)

Karnataka Power Transmission Corporation Limited

Summer Intern (1 mo)

Education

Bachelor of Engineering - BE at BMS Institute of Technology and Management

2nd puc at K.L.E. Society's S. Nijalingappa College (KLE SNC), Bengaluru

10th at S.Cadambi Vidya Kendra

Purushotham G

Software Engineer

Bengaluru, Karnataka, India7 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

7.6+ years of Salesforce architecture experience.
Expert in Salesforce Lightning and Apex development.
Proven track record in customer success and support management.

Stackforce AI infers this person is a Salesforce Architect with expertise in SaaS and customer success management.

Contact

Skills

Core Skills

Salesforce.com DevelopmentSalesforce.com Administration

Other Skills

ApexApplication ManagerCertified Salesforce.com DeveloperCustomer Success ManagerData LoaderLive ChatOmni-channelProcess BuilderSalesforce ArchitectSalesforce Einstein AnalyticsSalesforce LightningSalesforce Sales CloudSalesforce Service CloudSalesforce.comSalesforce.com Consulting

About

Experience

Salesforce

2 roles

Senior Salesforce(Signature) Engineer

Promoted

Feb 2023 – Present · 3 yrs 1 mo

Software Engineer

Jan 2021 – Jan 2023 · 2 yrs

Developing Apex class, Triggers and controller classes as a part of business needs.
Migrated data from external systems like Sap and EMDM Systems, performed insert, delete, upsert, export operations on millions of records using Data Loader.
Implemented Live chat in Service cloud from scratch.
Developed Sales portal for Business and migrated the existing functionality from classic to lightning.
As a part of Service Cloud, customized and worked on live chat to make easy for clients.
Worked on Process Builder and Validation Rules.
Created custom VF pages to leverage the functionality of displaying the information from different objects and update them on the same page.
Setup Object Assignment Engine for Case assignment.

ApexData LoaderLive ChatProcess BuilderValidation RulesVisualforce+2

Dxc technology

Salesforce Developer (Devops)

Sep 2018 – Jan 2021 · 2 yrs 4 mos · Bengaluru, Karnataka, India

Technical Expertise:
Salesforce.com (Sales Cloud, Service Cloud),Lightning LWC, Apex, Visualforce,Javascript, JQuery, HTML, CSS.
SalesForce Developer:
Developed Apex class, Triggers and controller classes as a part of business needs.
Migrated data from external systems like Sap and EMDM Systems, performed insert, delete, upsert, export operations on millions of records using Data Loader.
Implemented Live chat in Service cloud from scratch.
Developed Sales portal for Business and migrated the existing functionality from classic to lightning.
As a part of Service Cloud, customized and worked on live chat to make easy for clients.
Worked on Process Builder and Validation Rules.
Created custom VF pages to leverage the functionality of displaying the information from different objects and update them on the same page.
Setup Object Assignment Engine for Case assignment.
End to End implementation of live chat using Omni-channel methodology in Salesforce lightning.
Worked on OAE Salesforce engine for automatic Case assignment and highly contributed to impact analysis, troubleshooting and code review.
Involved in all the phases of Salesforce Application development like Design, Development, SIT, UAT, MTP and Warranty period.
Responsible to create/maintain users in Salesforce.
Involves maintenance and support of production/sandbox environments for the application.
Analyse and resolve customer/user-reported issues on the basis of tickets raised on Salesforce/Remedy.
Prepare reports/dashboards in Salesforce as per requirements/ad-hoc requests.
Was responsible to attend weekly calls with business.
Was responsible to gather status from all projects within the account and send to across to business on a weekly basis.
Git and GitHub for branching, pull requests, merging, committing, issues tracking.