Feb 2023 – Mar 2025 · 2 yrs 1 mo

• Built the Always Aware Context Engine (AACE) to maintain complete customer journey and provide proactive intervention to reduce customer churn by 80% and support 40K+ customer inquiries across all Intuit offerings.
• Developed GenAI-powered Tax Prep Assistant (TPA) for Turbotax Full Service which reduced Expert connect time by 75% resulting in saving $225M annually.
• Built Expert Onboarding Smart Assistant (EOSA) to provide replies using generative AI based on existing knowledge base. This reduced new service tickets count by 95% and reduced onboarding time from 2 days to 30 mins.

Aug 2021 – Jan 2023 · 1 yr 5 mos

• Built Expert Training Service to track skills and proficiency for Dynamic upskilling, eliminating manual work for managers and saving 20 hours weekly.
• Handled 225 TPS in tax peak for Notes capability with 893K notes created.
• Enhanced Expert productivity by 40% with Dictaphone, ElasticSearch and Redis-cache powered AutoSave features forthe Virtual Expert Platform.

Feb 2021 – May 2021 · 3 mos · Bengaluru, Karnataka, India

• Duplicate Article Detection Project: Created complete flow to find similarity percentage between article submissions in native languages, and auto-reject the exact duplicates
• Implement CICD pipeline for Production: To deploy a Django application from Bitbucket to AWS EC2 instances using AWS CodeDeploy

May 2020 – Jul 2020 · 2 mos · Bengaluru, Karnataka

• Initiated the model training pipeline with the ML Platform team.
• Automated the code pull in a dockerized environment to JupyterHub.
• Developed a plugin to directly push code from Jupyter notebook to GitHub and Bitbucket.
• Added support for Bitbucket repositories in the BinderHub.

Nov 2019 – Feb 2020 · 3 mos · New Delhi, Delhi, India

• Created a streamlined platform for quick and effortless learning to help students land their dream job by solving handpicked questions spanning through all the topics of DSA, curated with intense research amongst recruiters and developers from leading tech giants.
• Created test cases, editorials and solutions for all the coding problems.
• Made two-part video explanations for each question to maximize the learning of the underlying Algorithm with Space and Time Complexity.
• Built a Mock Test and Interview Platform to help user test skills & give the final touch to preparation before applying for the Dream Job.

May 2019 – Mar 2020 · 10 mos · New Delhi Area, India

• Led the team to develop new coding challenges based on Data Structures and Algorithms for the online judge platform HackerBlocks .
• Created video solutions & editorials for coding problems and CS fundamentals.
• Reviewed and developed educational content for coding students including development of a centralized questionnaire database.

Dec 2018 – Feb 2019 · 2 mos · Delhi, India

• Implemented CCA(Chosen Ciphertext Attack) secure Proxy-based Scalable Revocation for Constant Ciphertext (C-PROSRCC) scheme.
• Acknowledged in the publication ”Constant Size CP-ABE with Scalable Revocation for Resource-Constrained IoT Devices”, 2019 IEEE Ubiquitous Computing, Electronics & Mobile Communication Conference (UEMCON).

Dec 2018 – Jan 2019 · 1 mo · New Delhi Area, India

• Lead the tech team and worked on the website for the startup.