Aug 2022 – Dec 2022 · 4 mos · Remote

Jun 2021 – May 2022 · 11 mos · Los Angeles County, California, United States

Feb 2021 – May 2022 · 1 yr 3 mos · Los Angeles, California, United States

• As a part of the Viterbi Graduate Ambassador program, I help a lot of prospective students by clearing their doubts regarding courses and curriculum.

Feb 2021 – May 2021 · 3 mos · Los Angeles, California, United States

• Graduate Assistant at the Master of Science in Applied Psychology Department, USC.
• Planned quarterly social media calendar, identifying trends and sharing content for various audience segments.
• Led discussions and strategized social media posts resulting in a 20% increase in reach.
• Website: https://dornsife.usc.edu/map

Oct 2020 – Dec 2020 · 2 mos · India

• Created 2 modules for the "Advanced Certificate Program in Cloud Computing" course.
• Web Application On Cloud
• AWS Services

Apr 2020 – Dec 2020 · 8 mos

Mar 2020 – Dec 2020 · 9 mos · India

• Work with Zynga Studio team and help them manage their AWS Accounts
• On-Call responsibilities and operational support for systems under the administration
• Make Automation scripts / task to automate daily mundane tasks
• Manage Zynga AWS Accounts

Sep 2019 – Mar 2020 · 6 mos · India

• Being a Subject Matter Expert in CloudFormation, I worked on escalated Trouble Tickets as SupportOps and effectively collaborated with the service team in handling customer issues.
• Drove customer experience improvement initiatives for the CloudFormation service and built a higher level of expertise across AWS support teams through internal knowledge development programs.
• Proactively discovered issues and identified feature improvements in existing CloudFormation service source code.
• Developed training modules and hands-on exercises to educate global support teams on the CloudFormation service.
• Facilitated internal meetings for Cloudformation POC's from across the globe.

Jun 2018 – Sep 2019 · 1 yr 3 mos · India

• Responsible for troubleshooting Enterprise customer cases and helping other engineers resolve complex issues related to the deployment and management of applications and micro services.
• Responsible for conducting technical interviews for prospective hires at AWS, mentoring new Cloud Support Engineers and Associates.
• Created tutorials, how-to videos, and other technical articles for internal and customer communities.
• Worked with AWS Technical Account Managers and Solution Architects on resolving enterprise customers’ critical issues and provide technical guidance and insights into AWS Deployment services.

Sep 2017 – Jun 2018 · 9 mos · India

• Provided assistance to AWS Customers with AWS Deployment Services.
• Worked primarily and build up proficiency with Deployment Services, such as:
• Cloudformation
• Elastic Beanstalk
• EC2 Container Service (ECS)
• EC2 Container Registry (ECR)
• Elastic Kubernetes Service (EKS)
• Along with this, started to grow my knowledge of DevOps, AWS and Cloud Computing by working to troubleshoot and solve problems that involve our services as well as third-party tools such as Docker, Jenkins and Serverless Framework.

Sep 2016 – Sep 2017 · 1 yr · India

• Provided technical assistance to AWS customers in resolving their issues and suggested best practices for using AWS Database services involving MySQL, Aurora engine.
• Assisted customers in writing and debugging AWS API Calls using CLI and Boto3.
• Along with RDS, I also debugged, reproduced and helped troubleshoot issues which involved AutoScaling, ELB, EC2, Cloudwatch, IAM, S3, Route53 , Lambda and VPC.
• I also extended my knowledge by mentoring and training new hires in our team.