Sep 2023 – Jun 2024 · 9 mos · Bengaluru, Karnataka, India

• Accelerated the global expansion of services by reducing launch timelines from 2 months to just 1 day through a unified tool with Node.js, TypeScript, React, and Jest ‑ generating more than 30000 orders per month.
• Led the optimization of Project Nexus utilizing JIRA webhooks and REST APIs, Node.js, TypeScript, and PostgreSQL without any down‑time ‑ reducing operational costs by 80% and improving issue resolution time by 40%.
• Assisted in building Asphalt - Gojek’s Web Design System ‑ prioritising user experience, performance and accessibility while incorporating new web APIs.

May 2022 – Sep 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Spearheaded the development of a scalable in‑house analytics tool to process billions of Clickstream records using React, Chart.js, Firebase, GCP, Redis and BigQuery ‑ saving $7million+ annually on recurring licensing costs.
• Owned and built a standardised service desk with intelligent synchronisation of issues using Jira and Asana REST APIs ‑ reducing the support ticket count by 60%.
• Contributed to an internal performance management review (PMR) product using Ruby on Rails, TypeScript, React, and PostgreSQL ‑ catering to a user base of over 9,000 GoTo employees.
• Created a centralised knowledge base for cross‑organizational employee data in Firestore, used to manage access and ensure data reliability.
• Managed and optimised robust CI/CD pipelines on Gitlab CI ‑ accomplishing a 50% reduction in deployment time.

Jan 2022 – Apr 2022 · 3 mos · Bengaluru, Karnataka, India · Remote

• Re‑engineered and automated Order Management System (OMS) accessioning with Golang, MySQL, and Redis ‑ achieving an 80% reduction in order accession time from 2‑5 minutes to 3‑60 seconds, in turn saving huge costs.
• Integrated REST APIs and webhooks with the third‑party Laboratory Information System (LIS) ‑ facilitating seamless real‑time interaction for over 50,000 monthly orders.
• Collaborated closely with a 25‑member team in a fast‑growing startup in the diagnostic‑tech space to make healthcare seamless for consumers.

Aug 2020 – Jan 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India · Remote

• Developed reusable UI components using React that interact with the back‑end built using Node.js, REST APIs, Redis, ArangoDB and MongoDB for SelfHelp ‑ an in‑app redBus assistant.
• Took ownership of migrating 20+ APIs of a microservice from .NET to Golang with zero downtime ‑ decreasing the server costs while increasing the throughput by 2x. Expanded unit test coverage by 30%.
• Launched the sign‑up new user campaign resulting in a 6% increase in transactions by new users in the next 24 hours. Collaboratively engineered the solution for tracking transactions using campaign attribution.
• Revamped and documented the entire refund flow, and introduced rebooking flow after transaction failures which 33% of the users opted for.
• Implemented bus cancellation and exclusive hotline feature with A/B testing for IVR in multiple languages ‑ easing customer resolutions and decreasing agent calls by 11.6%.
• Contributed to the notifications microservice by integrating push notifications with fallback using RabbitMQ and refund and cancellation mailers using AWS SNS service.
• Accommodated WhatsApp media attachments using AWS S3 in WhatsApp Business API integration.
• Automated daily reporting on over 40,000 user records ‑ leading to efficient tracking and analysis of Group chat feature for the stakeholders involved.
• Improved the vaccination certificate flow by integrating public Cowin APIs and incentivising users ‑ leading to enhanced customer engagement, with over 160,000 users adding certificates to their profiles.
• Received the “Rookie of the Year (2020‑21)” award for being an indispensable contributor to multiple teams and delivering within the timelines.

Jan 2020 – Jun 2020 · 5 mos · Bengaluru, Karnataka, India · On-site

• Developed a WhatsApp chatbot using NLP and Dialogflow for enhanced Customer Support UX ‑ elevating a crucial KPI (imperfect score) by 16% and reducing case resolution time by 72 hours.
• Designed localization solution enabling language preferences throughout SelfHelp and IVR ‑ boosting customer engagement and increasing adoption rates by 12%.
• Generated Kibana visualizations for real‑time metrics from Elasticsearch ‑ aiding the Customer Experience team to analyse user patterns, identify and resolve issues faster.
• Built an intuitive chat history for users, improved boarding point and cancellation flows in SelfHelp ‑ leading to a drop in customer service calls by 10%.