Bhawika B.

Business Development Executive

Delhi, India4 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Expert in enhancing online presence and customer satisfaction.
Proven track record in community management and relationship building.
Skilled in optimizing customer engagement and response times.

Stackforce AI infers this person is a Community Management and Online Reputation Specialist with a focus on customer engagement.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Community ManagementCustomer EngagementCustomer ServiceCommunicationOnline Reputation ManagementBrand Image Creation

Other Skills

Amadeus Altéa Customer Management System (CMS)CustomerCustomer AcquisitionCustomer Experience ManagementCustomer Follow-UpCustomer InsightCustomer LoyaltyCustomer RetentionCustomer SatisfactionCustomer Service ManagementCustomer Service OperationsCustomer Service TrainingCustomer SupportCustomer-Focused ServiceDigital Marketing

About

Specialize in building and maintaining strong connections. With a focus on enhancing online presence and ensuring customer satisfaction, I excel in creating positive relationships that contribute to brand success. #onlinereputation #communitymanagement #influencermarketing

Experience

Wishlink

Creators Growth & Partnership

Apr 2024 – Present · 1 yr 11 mos · Gurugram, Haryana, India · On-site

Coffeemug

Community Relationship Specialist

Feb 2023 – Feb 2024 · 1 yr · Delhi, India · On-site

Day to day activities:
Maintaining a deep knowledge of company products and services.
Building and maintaining strong relationships with prospective and existing clients.
Introducing prestigious leaders and members to the Coffeemug's leadership networking platform.
Tagging and slotting these industry leaders into the right sphere on the platform to initiate successful meetings.
Interacting these members via (Email/call/WhatsApp) for smooth operations and ensuring they get the best experience and relevant connections.
Overseeing the efficient execution of day-to-day operations.
Increased engagement by 26% through surveys, events, user feedback etc.
Decreased response time by 20% and increased member satisfaction by streamlining
Communication process.
Oversaw the entire CRM vertical, ensuring clear communication to the users and conducting essential refresher training, bridging skill gaps and boosting team capabilities proactively.
Actively gathering user feedback to enhance app ratings and user experience.

Community ManagementCustomer Relationship Management (CRM)Customer ServiceCustomer EngagementUser Feedback

Myfab11

Online Reputation Management

Nov 2021 – Feb 2023 · 1 yr 3 mos · Kolkata, West Bengal, India · Remote

Create and maintain a favorable brand image of the company and its products. I was in charge of every social media account of the company's brands and monitors how the brands are engaging with the audience.

Online Reputation ManagementSocial Media ManagementBrand Image Creation