Jan 2020 – Sep 2020 · 8 mos

Aug 2018 – Jan 2020 · 1 yr 5 mos

• Built orchestrator for robotic process based automation service to automate customer ticket resolution process for different scenarios. System is scalable to run 10,000 automations per hour.
• Built REST api based orchestrator using airflow to decrease the automation run time by 100x
• and bypassed license cost for UI based automation bots.
• Automated the client on-boarding process to on-board customers without engineering effort for ML based support ticket auto response. The onboarding time reduced from a week to hours.

Aug 2017 – Aug 2018 · 1 yr

• Designed and built the data ingestion and machine learning training and deployment automation for daily/ bi-weekly deployment of ML models from scratch .
• Built A/B testing framework for experimenting with different User Experiences and ML models
• Built the Knowledge based deflection product using Elastic search, amazon comprehend and flask for same.
• Scaled above system to 120 requests per second

Apr 2016 – Sep 2017 · 1 yr 5 mos · Greater Hyderabad Area

• Currently working as software developer with Dynamics 365 team of Microsoft.Dynamics 365(Earlier known as Microsoft Dynamics CRM) is a CRM product from microsoft. Dynamics 365 utilizes various technologies and software engineering concepts like C# .Net , ReactJS, Jquery,CSS,SQL. As a software developer I get to work on various aspects of Dynamics 365's code infrastructure starting from its UI to its transaction layer .

May 2015 – Jul 2015 · 2 mos · Hyderabad, Telangana, India

• As a software intern I worked with Cloud and enterprise team of Microsoft IDC.There I developed complex user controls to display data like charts, heatmaps for a network monitoring service on cloud.To accomplish this task I used D3,Jquery,CSS,javascript.