Jan 2024 – May 2025 · 1 yr 4 mos

• Leading the development of scalable charging and accounting solutions for Amazon Grocery. Driving key initiatives like TIPS and Overauth as platform-wide solutions across Amazon. Focused on integrating grocery operations with Core Retail platforms to enhance efficiency and scalability.

Apr 2022 – May 2025 · 3 yrs 1 mo

• Established and Scaled Returns Team: Demonstrated strong leadership by spearheading the formation of the Returns team in India, growing it from 5 to 14 members. Collaborated with management to design and implement effective on-call procedures and team workflows, ensuring operational readiness and scalability.
• In-Store Returns Optimization: Led cross-functional teams to reduce friction in the in-store returns process by aligning Amazon’s online platforms with in-store systems. Conducted comprehensive analysis across various systems, developed strategic integration solutions, and reduced Operational Excellence (OE) load, setting a standard for seamless operations.
• Enhanced Returns Efficiency: Directed efforts to reduce in-store return processing time from hours to just 5 minutes across all purchase types. Maintained strict compliance with tax regulations and refund processes while driving impactful change to customer satisfaction and operational efficiency.
• Omnichannel Experience Development: Leading the creation of an omnichannel experience for Amazon customers, empowering pickup and drop-off services in stores. Collaborating with diverse teams to enhance customer convenience, accessibility, and service consistency.
• Grocery Operations Optimization: Providing visionary leadership to optimize charging flows for WW Amazon Grocery. Spearheading automation initiatives to streamline operations, reduce SLA times for charging and customer refunds, and enhance overall service quality.
• Leadership Impact: Built and mentored high-performing teams, fostering a culture of collaboration and continuous improvement. Consistently guided teams to deliver innovative solutions, improve processes, and achieve strategic business goals.

Apr 2017 – Mar 2022 · 4 yrs 11 mos

• Led the consolidation of multiple preference systems into a unified platform, simplifying client access and improving efficiency.
• Seamlessly migrated 2B preferences with zero downtime, ensuring 100% reliability.
• Solved complex data challenges by integrating legacy and modern schemas into a streamlined system.
• Optimized the notification sending pipeline, reducing latency from 200ms to 20ms, significantly improving system responsiveness.
• Scaled Amazon NotifyMe widgets for flash sales across Amazon, enhancing real-time user engagement.
• Key Achievements:
• ✅ 2B preference migration with zero operational impact
• ✅ Unified platform for preference management, improving accessibility
• ✅ 90% latency reduction in the notification pipeline
• ✅ Scalable NotifyMe widget integration for flash sales

May 2015 – Apr 2017 · 1 yr 11 mos

• 2 years - worked in amazon social platform team maintaining soical graph between amazon customers used to power Amazon Follow and recommendations.
• 3 years - worked in Outbound marketing team. Built services to maintain customer push preferences. And worked on enhancing the customer recommendations and overall user experience over marketing channel.

Jul 2014 – Apr 2015 · 9 mos

• Worked on the libraries for Document Image processing to help in increase the OCR and OMR quality.
• Help in design existing code to reduce the overall latency for document processing.
• Create new libraries for mobile document image processing optimized for memory