Jan 2025 – Present · 1 yr 2 mos

• Provide support for our infrastructure, including audio-visual systems, networking, and printing
• Perform analysis and troubleshooting and escalate issues to the appropriate team or engage in incident management when necessary
• Create, Review, and Optimize procedural steps within knowledge base articles and end-user documentation
• Identify tasks that can be automated, save time and reduce effort
• Participate in projects that span multiple locations within a single region or across regions

Apr 2022 – Jan 2025 · 2 yrs 9 mos

• Serving as a member of the global Change Advisory Board, ensuring quality assurance, and standardizing change management practices across APAC.
• Leading server deployment and migration programs, including the UCS M5 CMDP deployment across 19 sites, enabling seamless decommissioning of legacy hardware.
• Driving cost optimization by identifying and decommissioning unused resources, saving $1,200 annually.
• Developing automation scripts to streamline IT processes, including health checks for AV rooms and ticketing system updates, significantly reducing manual effort and improving accuracy.
• Managed IT logistics nationwide, coordinating with regional teams and vendors to ensure timely delivery and operational excellence.
• Supporting lifecycle replacement and migration activities across key cities, ensuring minimal disruption and alignment with business needs.
• Providing advanced IT support, managing infrastructure, hardware inventory, and incident resolution to maintain service continuity and productivity.
• Documenting best practices and processes through comprehensive knowledge base articles to empower teams and enhance self-service capabilities.

Mar 2018 – Apr 2022 · 4 yrs 1 mo

• Managed IT logistics nationwide, coordinating with regional teams and vendors to ensure timely delivery and operational excellence.
• Supporting lifecycle replacement of Networking equipments and migration activities across key cities, ensuring minimal disruption and alignment with business needs.
• Providing advanced IT support, managing infrastructure, hardware inventory, and incident resolution to maintain service continuity and productivity.