Shivya Bathla

Associate Consultant

United States4 yrs experience

Key Highlights

Proven expertise in Azure DevOps and technical support.
Strong communication and customer handling skills.
Experience in IT analysis and providing effective solutions.

Stackforce AI infers this person is a Cloud Services professional with strong technical support and customer success expertise.

Contact

Skills

Core Skills

Azure DevopsTechnical Support

Other Skills

AlgorithmsCC++Cascading Style Sheets (CSS)CoachingCollaborationCommunicationCustomer SuccessCustomer handlingHTMLJavaLeadershipMicrosoft AzureMicrosoft ExcelMicrosoft Office

About

I am a self-motivated and result-oriented person, passionate towards providing solutions, IT analysis with business review. With experience in technical troubleshooting and customer handling, I was able to broaden IT knowledge and providing high standards of custom effective solutions or services. Highly competent in communication and time management.

Experience

Tsg

IT Consultant

Jul 2022 – Jan 2023 · 6 mos · Newcastle, England, United Kingdom

Accomplish group

Support Worker-Admin

Apr 2021 – Jun 2022 · 1 yr 2 mos · Crewe, England, United Kingdom

Supporting people with learning disabilities, Autism, managing and keeping record of personal finances, stocking and administering medication, updating care plans, risk assessments and analysing the data

United agencies

Assistant HR Administrator

Oct 2019 – Jan 2021 · 1 yr 3 mos · India

Keeping records and updating database, collaborating with internal teams, and building relationships with customers. Working with team in identifying the best candidate as per the requirement. Compiling and presenting information.

Microsoft

2 roles

Technical Support Engineer

Aug 2018 – Sep 2019 · 1 yr 1 mo · Bangalore

Azure Engineer – Azure DevOps
Consulted and worked with premier and strategic customers globally on Azure DevOps related issues
Collaborated with different teams and stakeholders from Customer Success organization to provide resolution to customer
Providing support and assistance to team, strong focus over teamwork and growth mindset
Participating in team triages for collective troubleshooting and helping to proactively prevent new issues

Azure DevOpsTechnical SupportCollaborationCustomer SuccessTroubleshooting

Intern

Apr 2018 – Jun 2018 · 2 mos · Bangalore, India

Worked on organization-level infrastructure for contoso.com, lab environment.
Completed Windows Networking, OS internals, and Azure fundamental Bootcamp training.