May 2022 – Jun 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

Mar 2019 – Apr 2022 · 3 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Service Request Escalation using Machine Learning
• Deployed SR prediction engine which will predict the escalated cases. Completed the successful pilot with Telstra, BHP and DBS. Python and SQL was used for Data Analysis and Tableau was used for Data Visualization.
• Webex Meeting Insight and Analytics
• Helped in analysing the Cisco Webex Meeting data and thereby helping the webex product team with recommendations to the network for improving the meeting experience. Alot of statistical analysis was performed as a part of this activity.
• Customer Data Governance Pollution Prevention
• Formulating Data Quality standards and helping various subscribers and stakeholders across APJC to get onboard with better Data Quality Metrics, which has helped Cisco to gain important insights for Customer lifecycle journey.

Jan 2017 – Feb 2019 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Data Quality Programs
• DeDuplication of Customer Master Data using Machine Learning and NLP. This solution has helped generate revenue using better Discounting Policies and New Year Readiness planning and has helped in correct Sales crediting for Account and Site Managers.
• Customer Data Digitisation
• Helped in formulating policies for Customer Master Data Governance by using various deep learning algorithms, statistical analysis and deploying NLP algorithms, which has helped all the subscribers and partners. Python was used as the programming language and SQL for analysis. Alot of engagement with Business Intelligence team and stakeholders was done as a part of this activity.
• Improving Data Quality for Customer Master Data using Machine Learning and NLP

Jan 2016 – Jan 2016 · 0 mo · Kharagpur Area, India · On-site

• Project: Image de-noising Convolutional Auto-encoders for Cancer & Anaemia Histopathology Segmentation using Machine Learning
• Advisor: Prof. C Chakraborty (School of Medical Science & Technology, IIT Kharagpur)