Feb 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Strengthening local developer engagement through events, workshops, and collaborative campaigns.
• Fostered deep ties with ecosystem leaders, students, and new trailblazers across Bengaluru.
• Played an active role in community strategy and Trailblazer advocacy initiatives.

Jan 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Project Name: AGCO One-Digital
• Project Description: AGCO is an American agricultural machinery manufacturer. AGCO aims to implement TWOD based on Salesforce.
• A platform to provide Transicold with a single functional platform for performing various warranty life cycle-related activities.
• The solution envisions automating various claims-related activities, phasing out the existing legacy systems and reducing manual intervention
• in claims processing, thereby improving the warranty life cycle and, in turn, customer satisfaction.
• Technologies Used: Salesforce Service Cloud, Salesforce cases, DocuSign, ServiceNow, Azure DevOps, Apex, Lightning Components,
• SOQL, JavaScript, HTML/CSS
• Responsibilities:
• Provided direct support to both technical and non-technical users, addressing end-user issues, enhancement requests, and
• troubleshooting system problems in the challenging AGCO One-Digital Project.
• Involved in the Implementation of DocuSign for the South America region and all three Business units, OSA, Brazil and Argentina.
• Designed and implemented solutions within the Salesforce Platform, covering functional requirements, workflows, and data plans,
• contributing to the project's stability.
• Managed tasks on three platforms simultaneously - Global Salesforce Cases, Service Now, and Azure DevOps - ensuring effective
• handling.
• Conducted Knowledge Transfer sessions for external employees, educating them on Implementation and Functional requirements
• across different Business Units in the project.
• Went beyond typical developer responsibilities by building productive relationships with customers, actively engaging in biweekly
• meetings to understand their issues and requirements.
• Led the development of new functionalities and solutions, facilitating seamless data and application transfer from existing databases to
• Salesforce.

Mar 2023 – Feb 2024 · 11 mos · Bengaluru, Karnataka, India

• Project Name: AGCO One-Digital
• Project Description: AGCO is an American agricultural machinery manufacturer. AGCO aims to implement TWOD based on Salesforce.
• A platform to provide Transicold with a single functional platform for performing various warranty life cycle-related activities.
• The solution envisions automating various claims-related activities, phasing out the existing legacy systems and reducing manual intervention
• in claims processing, thereby improving the warranty life cycle and, in turn, customer satisfaction.
• Technologies Used: Salesforce Service Cloud, Salesforce cases, DocuSign, ServiceNow, Azure DevOps, Apex, Lightning Components,
• SOQL, JavaScript, HTML/CSS
• Responsibilities:
• Provided direct support to both technical and non-technical users, addressing end-user issues, enhancement requests, and
• troubleshooting system problems in the challenging AGCO One-Digital Project.
• Involved in the Implementation of DocuSign for the South America region and all three Business units, OSA, Brazil and Argentina.
• Designed and implemented solutions within the Salesforce Platform, covering functional requirements, workflows, and data plans,
• contributing to the project's stability.
• Managed tasks on three platforms simultaneously - Global Salesforce Cases, Service Now, and Azure DevOps - ensuring effective
• handling.
• Conducted Knowledge Transfer sessions for external employees, educating them on Implementation and Functional requirements
• across different Business Units in the project.
• Went beyond typical developer responsibilities by building productive relationships with customers, actively engaging in biweekly
• meetings to understand their issues and requirements.
• Led the development of new functionalities and solutions, facilitating seamless data and application transfer from existing databases to
• Salesforce.

Jan 2022 – Apr 2023 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Project Name: VDL-TWOD Support
• Project Description: VDL Bus & Coach is a Netherlands-based bus manufacturer. It is an amalgamation of several bus-building companies
• within the VDL Group. VDL Bus & Coach has manufacturing plants in Belgium and the Netherlands.
• Technologies Used: Lightning Aura Components, Visualforce Pages, Salesforce Lightning Design System, Apex classes, Triggers, SOQL &
• SOQL.
• Responsibilities:
• Developed new functionalities in response to change requests for VDL Bus & Coach, a Netherlands-based bus manufacturer.
• Prioritized and promptly resolved tickets in Jira and bugs to ensure project stability.
• Executed various Admin-related tasks, configuring page layouts, validation rules, workflows, and process builders.
• Improved the user interface and experience by working on Aura components for change requests.
• Played a vital role in all phases from design to development, testing, and deployment.
• Effectively managed and ensured the timely completion of successful deliverables.
• Earned recognition from both the client and manager for successful completion of the project.

Apr 2021 – Jan 2022 · 9 mos · Challapalli mandal, India · On-site

• Completed a 6-month internship at Thoughtwave Software & Solutions as a Salesforce Developer.
• Enhanced platform functionality through custom development and configuration.

Jan 2021 – Aug 2021 · 7 mos · Hyderabad, Telangana, India

• Reviewed and evaluated user-generated content to ensure compliance with company policies and quality standards.
• Played a key role in maintaining content integrity and platform safety through detailed analysis and policy enforcement.
• Identified and flagged biased, inaccurate, or unsafe content, ensuring a trustworthy user experience.
• Collaborated with internal teams to improve workflow efficiency and content accuracy.
• Gained hands-on experience in content moderation, quality assurance, and policy compliance within a fast-paced environment.