Nov 2014 – Present · 11 yrs 4 mos

• Exhibit leadership skills while strategizing plagiarism-free quality content for multiple online channels and platforms
• Communicate with the clients to align general content and captions with strategic goals and for swift approval of shareable materials
• Analyze Digital/Social Media elements, including hashtags and trends, to draft effective work schematics for SEO ranking
• Synergize with customers and their representative teams for positive engagement and alleviating issues
• Exhibit profound knowledge of technical aspects and impact of multiple content genres on business /client profile while designing digital/social media content

Feb 2014 – Sep 2018 · 4 yrs 7 mos

• Sales - Web Service: Websites/App/Logo/Content 2016 - 2018
• Responsible for sales, client relationships, and account management and ensured consistency in YOY revenue by successfully closing deals with high-valued international customers
• Continuously monitored sales metrics and formulated long-term strategies to maintain customers pipeline for websites, apps, logos, and content
• Determined new business opportunities and expanded clientele by directly engaging with the clients

Feb 2012 – Feb 2014 · 2 yrs

• Oversaw initiation of remote call center location and provided complete oversight to sales, P&L, customer experience, budgeting, resource allocation, and HR functionalities
• Supervised sales agents and mentored to form a highly skilled team to proficiently cope the fast-paced call center environment and accomplish revenue/ services targets
• Met and exceeded retention rate and sales quota by continuously monitoring and analyzing call quality and provided with the standard conversation script to the agents
• Managed recruitment and trained agents in different nuances of identification of lead generation, multiple client portfolio management, and account follow-up
• Developed long-term professional relations to manage client pipeline by promptly resolving clients' concerns and issues