Aug 2024 – Sep 2024 · 1 mo · Bengaluru, Karnataka, India

• Got promoted but had to quit to focus on building Matiks.

Jul 2022 – Jul 2024 · 2 yrs · Bengaluru, Karnataka, India

• JEEVES - HOME SERVICES
• 𝗠𝗗𝗠: Create a scalable system for managing homepage modules and the service catalog, keeping product info current and enhancing user engagement.
• 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻 𝗔𝗽𝗽: Integrate ODS into Strider while preserving its architecture and enabling communication with WMS, TL, and CX.
• 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻t: Expand from ticketing to include ODS (e.g., Mobile Repair) with an advanced Strider app for better accessibility.
• FULFILMENT SERVICES GROUP
• 𝗙𝘂𝗹𝗳𝗶𝗹𝗺𝗲𝗻𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀: Streamline Floli2te V interface for packing and picking; integrate Murv for consistent navigation.
• 𝗠𝗼𝘁𝗵𝗲𝗿 𝗛𝘂𝗯: Create smooth transitions between sorting and bagging, prioritising cutoff alerts and multibagging flow.
• CUSTOMER SERVICE BOT - CONVERSATION DESIGN
• 𝗙𝗹𝗶𝗽𝗸𝗮𝗿𝘁 𝗕𝗹𝘂𝗲: Upgrade to EHC V2, migrating SOPs to Icap; improve Chat Assistant to better understand customer intent.
• 𝗙𝗹𝗶𝗽𝗸𝗮𝗿𝘁 𝗠𝗶𝗻𝘂𝘁𝗲𝘀: Implement Hyperlocal pre-delivery workflows on Idiom for precise order identification by the EHC bot.
• FCC FK IN BOX FOR SOUTH AFRICA
• 𝗪𝗠𝗦: Integrate Fulfilment Centers by visualising processes, managing assets, and user roles; focus on Putting, Picking, and Packing.
• FAQ BOT - CONVERSATION DESIGN
• 𝗢𝗛𝗖 𝗕𝗼𝘁: Redesign flow for high order-related traffic; redirect users to EHC and guide others to FAQ intents.
• FK MINUTES
• 𝗣𝗵𝗮𝗿𝗺𝗮 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀: TL uploads LMI attributes; users select from UI.
• 𝗤𝗖 𝗣𝗿𝗼𝗰𝗲𝘀𝘀: Smart QC for new/blacklisted pickers; seasoned pickers bypass.
• 𝗜𝘁𝗲𝗺 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: Resolve orphaned items by finding FSN via description, SKU, and Seller.
• 𝗣𝗶𝗰𝗸𝗶𝗻𝗴 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Pickers can enter quantities for bulk items or scan a few individually.
• SELLER PLATFORM - CONVERSATION DESIGN
• 𝗦𝗜𝗔 𝗕𝗼𝘁: Shift from rule-based to an optimized bot with SOPs and improved order status access.

Jul 2023 – Mar 2024 · 8 mos · Bengaluru, Karnataka, India

• As a volunteer teacher with U&I NGO, I had the privilege of working one-on-one with an underprivileged child, teaching English over weekends for an academic year. This experience allowed me to make a meaningful impact by tailoring lessons to the individual needs of the student. Working with children aged 6 to 10, I focused on building foundational language skills, boosting confidence, and fostering a love for learning. It was an incredibly rewarding experience, allowing me to contribute to a child's education and growth in a personalized, hands-on way.

Mar 2023 – Apr 2023 · 1 mo · Remote

• At Ping, I worked closely with the founder and founding engineer to define the Information Architecture (IA) of the app, ensuring seamless user flow and an intuitive interface. My role involved translating the app’s vision into clear, functional designs and ultimately delivering the final screens for development. This collaborative experience allowed me to contribute to shaping the app’s core structure and user experience, enhancing its functionality for a hyperlocal community audience.

Jan 2022 – Jul 2022 · 6 mos · Mumbai, Maharashtra, India

• I worked as the solo designer for an intelligence-centric platform that focuses on continuous, distributed, and collaborative learning frameworks. The platform addresses critical challenges in data-centric AI systems, including privacy concerns, latency issues, and the high costs associated with utilizing large data centers and computation resources. My role involved designing user experiences that simplified complex processes, ensuring the platform was both functional and user-friendly for AI practitioners.

Jun 2021 – Oct 2021 · 4 mos

• During my internship at All About Projects, I took on a wide range of design responsibilities, from creating eye-catching social media post graphics to leading the complete revamp of the company’s homepage. This hands-on experience allowed me to contribute to both the company's digital presence and its overall user interface, enhancing engagement and improving the user experience for this service-based business.

Aug 2020 – Oct 2020 · 2 mos

• As a Teaching Associate at Coding Ninjas, I supported students in their journey to learn coding and enhance their programming skills. My role involved providing guidance, clarifying doubts, and offering one-on-one assistance to help students understand complex coding concepts. .

Jun 2020 – Jun 2021 · 1 yr · Guwahati, Assam, India

• As the design lead for the 17th edition of Inphase, the Electrical department’s annual magazine, I headed a small team to create and design the publication. This role involved overseeing the magazine’s visual direction, collaborating on layouts, and ensuring a cohesive and engaging design throughout. It was a rewarding opportunity to contribute creatively to an important departmental project, bringing together academic content and design in a professional format.

May 2020 – Jun 2021 · 1 yr 1 mo