Jul 2023 – Aug 2023 · 1 mo · Thiruvananthapuram, Kerala, India · On-site

• Overview of AOCC functions and Airport Management System.
• Defined the problems and gave practical solutions to improve their KPI regarding the project titled “Enhancement of On Time Performance and First Baggage Last Baggage Delivery”.

Mar 2022 – Apr 2022 · 1 mo · Chennai, Tamil Nadu, India · On-site

• Reduced hassles in the internal movement of passengers in the airport by serving them as an airport map and thus saving passengers' time by 5 to 10mins.
• Drove the adoption of self-check-in machines by providing seamless assistance to passengers, leading to reduced congestion at traditional check-in counters.
• Aligned with the core mission of AAI Helpdesk by delivering essential guidelines and support to passengers while proactively addressing concerns and resolving issues on their behalf.

Mar 2022 – Mar 2022 · 0 mo · Chennai, Tamil Nadu, India · On-site

• Tara Decors is a decor company in Chennai. Being in the production side, I had to give my support in the setting as well coordinate with others in the team for the final output.

Jul 2020 – Aug 2020 · 1 mo · Chennai, Tamil Nadu, India · On-site

• Effectively managed guest inflow and outflow by collaborating with the Front Office (F/O) team, resulting in a seamless workflow and efficient operations within the department.
• Delivered swift response/assistance to guests in the issuance of their allotted key, any problems/issues with regards to the key, and thereby, maintaining guests' reputation in the department and the company.
• Demonstrated exceptional teamwork by achieving a 100% internal call attendance rate, and actively supporting my team.
• Increased customer satisfaction by clearing all the requests made by the guests through internal assistance/coordination with other departments and also by putting out the requests on the integrated website where if not done the managers would get involved and make sure it's done.