Apr 2022 – Jun 2024 · 2 yrs 2 mos · Mumbai, Maharashtra, India

• Working in the Applied AI team in Cactus Labs on a variety of Machine Learning, NLP and Generative AI based problems and use cases.

Jan 2021 – Mar 2022 · 1 yr 2 mos · Mumbai, Maharashtra, India

Nov 2019 – Dec 2020 · 1 yr 1 mo · Mumbai Metropolitan Region

• Working in the Jio Haptik team to architect, design and implement conversational AI chatbots
• Implemented a middleware that translates the data between jio services and internal haptik ecosystem
• Worked on POCs in NLP and processes involving internal tools
• Benchmarked the performance of Haptik’s internal NLU engine against Microsoft LUIS
• Took feature ownership of building an internal API testing tool which automated testing of external client APIs
• Projects worked on: Government of India’s official Covid-19 Whatsapp bot, JioMart Retail Whatsapp bot, AJIO Customer support chatbot, Jio Fiber, Mumbai Indians official Whatsapp bot, Government’s Umang app’s chatbot

Jun 2019 – Nov 2019 · 5 mos

• Automated daily monitoring processes using Python and RPA tool that were time consuming. Post automation, the time it took to monitor these processes reduced by almost 60% and the accuracy attained was 98%.
• Collaborated with the client and end users for configuration SSO issues and system performance issues.
• Conferences / Boot camps Attended:
• Attended the ‘AI Conference’ during the ‘Digital and Automation Drive’ in 2019
• Participated in RPA Automation training organised by Accenture in 2018
• Participated in SAP BASIS boot camp organized by Accenture in 2018

Sep 2017 – May 2019 · 1 yr 8 mos

• Worked as an SAP BASIS support consultant. Conducted system refreshes, data backups, database administration, application of OSS notes, Taxware updation
• Sound knowledge of Transport Management System(TMS), Early watch report analysis, Control-M, Change request management.