Apr 2023 – Present · 3 yrs 1 mo · Gurugram, Haryana, India · Remote

• Led end-to-end product initiatives, from PRD creation to GTM strategy, for credit card decline cases in hotel and car booking
• driving a substantial increase in bookings and Revenue Per Ticket(xx% reduction)
• Xx + bookings, xx revenue per ticket, xx % DAU increased
• Pioneered a Go-to-Market (GTM) product strategy and designed a better UX for accessing the Amenities section, reducing Xx% churn, increasing bookings by Xx+/day, improving user booking journey and satisfaction, and boosting DAU by xx %.
• Aligned with multiple stakeholders across 15+ teams for implementing US, California law & New York state Compliant Product Roadmap, devising a pricing strategy that prevented churn in bookings and ensured no revenue loss - better pricing display, better UX to show customers how we stand out
• Liaised with agent & product leadership to formulate design and articulate ad placement, which increased agent bookings by xx and Revenue per ticket by xx %
• Facilitated Bug triage, lowering reported defects by 50%, enhancing UAT protocols, and prioritizing bug fixes, leading to an increase of xx bookings/day and improved agile practices within the team thus enhancing sprint velocity by x %
• Analyzed xxx + failure scenarios across 10+ categories in hotels & cars across multiple channels to devise a future-ready Product Roadmap, which reduced errors by xx % and increased bookings by +x with revenue per ticket xx/booking for hotels & +x with RPT $xx/booking for cars increased DAU by xx %
• Designed a lead management product feature for packages, Hotel and Car, capturing 20-40 failed bookings/day/product. This leveraged an opportunity for the agent team to connect with customers, improving the conversion rate by 20% through agent calling and generating xx Revenue per ticket and improving customer experience