Rahul H V

Operations Associate

Bengaluru, Karnataka, India9 yrs experience

Most Likely To Switch

Key Highlights

Proven track record in driving operational efficiencies.
Expertise in optimizing logistics flow and reducing costs.
Strong leadership in managing large teams and operations.

Stackforce AI infers this person is a logistics and operations expert in the e-commerce and FMCG sectors.

Contact

v.rahul@flipkart.com LinkedIn

Skills

Core Skills

Business Analysis

Other Skills

Analytical SkillsAnalyticsBusiness PlanningBusiness Process ImprovementBusiness StrategyCommunicationContinuous ImprovementCost ReductionCritical ThinkingCustomer SatisfactionCustomer ServiceDaily Operations ManagementData AnalysisData AnalyticsDemand Forecasting

About

Operations professional with experience in managing logistics, warehousing, and last-mile delivery across e-commerce, on-demand delivery, and FMCG sectors. Proven track record of driving operational efficiencies, improving service levels, and implementing strategies that enhance customer experience. Currently at Flipkart, responsible for managing first-mile operations, ensuring seamless pickups from Distribution Centres, Brands, and Marketplace partners. Expertise in optimizing logistics flow, reducing dwell time, and improving shipment connectivity to maintain high on-time delivery rates. Previously at Tata Bigbasket, led BB Daily operations across multiple cities, introducing streamlined processes that improved fill rates and significantly reduced customer complaints. Proactive demand forecasting initiatives enhanced fleet efficiency and reduced costs. At Swiggy, managed delivery operations across Kerala, overseeing a team of Fleet Managers. Ensured real-time service levels, improved workforce planning, and implemented payout revisions and retention strategies. Played a key role in stabilizing operations in key markets. Experience at ITC Limited involved handling stock movements at a large WMS-enabled warehouse, ensuring efficient vehicle utilization, conducting safety audits, and improving productivity through process enhancements. Skilled in process optimization, data-driven decision-making, and stakeholder collaboration. Focused on improving efficiency, enhancing customer experience, and delivering impactful results through strategic planning and execution.

Experience

Flipkart

Assistant Manager

Oct 2023 – Present · 2 yrs 5 mos

Bigbasket.com

National Operations Lead

Feb 2022 – Oct 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India

Swiggy

Area Manager Business Operations

May 2019 – Jan 2022 · 2 yrs 8 mos · Kerala, India

OPERATIONAL EXCELLENCE: Devised and implemented plans for scaling operations of Cities in Kerala.
TEAM MANAGEMENT: Managed a team of 9 Fleet Managers, assigned KPA, evaluated performance and conducted feedback sessions.
WORKFORCE MANAGEMENT: Oversaw 2000+ delivery executives, decided workforce hiring plan and reduced fleet attrition.
DEMAND-SUPPLY PLANNING: Forecasted expected peak orders, devised strategies and engagement activities to ensure manpower availability.
ORDER MANAGEMENT: Implemented initiatives to ensure perfect delivery by maintaining real-time service level & schedule adherence.
COST REDUCTION: Performed cost analysis, implemented delivery cost reduction initiatives and budgeted procurement activities.
CONFLICT RESOLUTION: Resolved issues arising from the fleet and warranting an efficient and healthy work environment.
STAKEHOLDER MANAGEMENT: Built a healthy relation with cross-functional teams to secure support and resources.

Itc limited

2 roles

Logistics Officer

Nov 2017 – May 2019 · 1 yr 6 mos

LOGISTICS PLANNING: Planned inbound and outbound stock movement at the warehouse with an average throughput of 85-100 vehicles.
WAREHOUSE MANAGEMENT: Ensured safety and hygiene in 4.5 lakh square-feet WMS enabled warehouse with 32 docks operating 24/6.
INVENTORY MANAGEMENT: Maintained optimal & accurate inventory of stocks, reviewed stock movements and set up storage locations.
SHIFT MANAGEMENT: Managed multiple shifts and ensured required productivity is achieved by efficient utilization of WSP manpower.
VENDOR MANAGEMENT: Coordinated with vendors for vehicle placements, calculated freight revisions and expedited payments.
PROCESS IMPROVEMENT: Analyzed operational processes, identified bottlenecks, improvised processes to improve warehouse performance.
COMPLAINTS RESOLUTION: Implemented process to address and resolve client escalations.

Logistics Trainee

Jun 2017 – Nov 2017 · 5 mos

Beaumonde

Intern

Mar 2016 – Jun 2016 · 3 mos · Sri Lanka

PROJECT - FEASIBILITY STUDY FOR STARTING A HOTEL CHAIN IN SRI LANKA
BENCHMARKING: Gained insights and benchmark practices of hotel operations by visiting hotels Taj, Le-Meridien, Meluha and Beaumonde.
SECONDARY RESEARCH: Conducted secondary research on Sri Lankan tourism, generated initial hypothesis and process map.
FIELD TRAVEL: Explored Sri Lanka for 48 days, travelled around 3500 km, visited 19 potential locations and 230 hotels.
FIELD SURVEY: Surveyed 314 tourists from 34 nations, interacted with Government officials, travel agents and tourist guides.
DATA ANALYSIS: Analyzed market trends, supply and demand of room inventory, length of stay and factors affecting consumer behaviour.
PROJECT CLOSURE: Suggested 8 feasible locations, market entry strategy and submitted an estimated revenue projection of $ 5.2 million.