Jan 2008 – Jul 2015 · 7 yrs 6 mos · New York, NY

• Created and managed online help for sophisticated DoubleClick digital advertising software, working with teams of writers and engineers. I translated from engineering into everyday English. I was also a professional development trainer and a New York City site lead for the Asian Google Network, which creates events that celebrate Asian culture and advocates for the specific needs of Asian and Asian-American Googlers.

Jul 2004 – Jan 2008 · 3 yrs 6 mos · New York, NY

• Prepared and reviewed talking points and platform papers and edited speeches for Foreign Minister Ban Ki-moon's successful bid to become UN Secretary-General. Write and edit speeches for delivery by the Ambassador and other senior diplomats at UN General Assembly, Security Council and other meetings, on topics ranging from non-proliferation measures, peacekeeping and the North Korean nuclear situation to UN financing and Security Council reform, as well as articles for publication, diplomatic communiqués, talking points for public engagements, personal correspondence and other documents. Participate in policy discussions. Research current affairs, emerging political developments and East Asian regional history.

Aug 2003 – Jul 2004 · 11 mos · New York, NY

• For an architecture/engineering firm, developing, researching and editing materials for multimillion-dollar proposals, including descriptions of past projects. Updating the outdated style guide to reflect current department policies.

Oct 2001 – Sep 2002 · 11 mos · Anyang, Gyeonggi, South Korea

• Taught beginning and intermediate English as a second language to Korean children from three to 13 years old, developing curricula and creating worksheets, projects and exams. Helped design and run a three-day summer camp program for children returning to Korea after living abroad. Edited essays for advanced students.

Sep 1998 – Sep 2001 · 3 yrs · New York, NY

• As technical writer and department editor:
• developed workflows and guidelines for documentation group
• wrote and edited training materials, technical documents, marketing brochures, and more
• worked closely with engineers, marketing, sales and customer support to create clear, customer-friendly software interfaces, online reports and user manuals
• helped new technical writers to improve their grammar and writing skills
• checked documents for accuracy, grammar, spelling, and style.

Jun 1997 – Oct 1997 · 4 mos · New York, NY