Ghausia Khurshid

Operations Associate

Dubai, United Arab Emirates2 yrs 5 mos experience

Key Highlights

Proven ability to adapt to changing environments.
Strong leadership and customer relationship management skills.
Experienced in operational efficiency and performance tracking.

Stackforce AI infers this person is a Facility Management professional with strong administrative and customer service skills.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Leadership

Other Skills

CAFMCommunicationEasily AdaptableFront Office OperationsFront Office SupportInterpersonal SkillsMicrosoft OutlookMultitaskingOracle FusionOrganization SkillsPhone EtiquetteProfessional MannerProfessional SkillsReceptionist DutiesSLA/KPI compliance

About

I am a bright outlook ,Passionate and dedicated person. I get across to the people and adjust to changes with ease . I believe that a person should work on developing their professional skills and learning new things all the time .

Experience

Whitespot

FM Administrator

Jan 2024 – Jun 2025 · 1 yr 5 mos · Dubai, United Arab Emirates · On-site

Provide administrative support to FM/PM team and other Departments.
Manage service requests through the
Damac Living App including move
in/out, access card issuance, work permits
(PTW), and ANPR access control.
Daily Weekly Monthly report as well as maintaining inventory record.
Utilize Salesforce, CAFM, Oracle Fusion, and monitor SLA/KPI compliance to ensure operational efficiency.
Skilled in cross-department coordination, record keeping, and performance tracking to enhance service quality.
Skilled in coordinating between departments, maintaining accurate records, and preparing daily reports to track
performance and improve service quality.
Able to handled internal & external audits and ensure policy compliance in customer interactions.