May 2020 – Oct 2020 · 5 mos · Bengaluru, Karnataka, India

Aug 2015 – Present · 10 yrs 7 mos · Bengaluru Area, India

• Impossible Hiring Goals? - We have the Solution….
• TalentXO is an HR-Tech startup that combines the power of a Network of 100+ (growing fast..) Talent Partners and Domain Experts and a super intelligent platform to deliver on your most Challenging Hiring goals.
• We are building a Super Recruitment Platform that understands the complexities of hiring Top talent and can solve the problems of attracting candidates, checking Company fitment, Skill assessment and more through our network of Talent Partners and Domain Experts.
• Trusted by Top Companies - “10X Talent for 10X Growth”
• OLA, Razorpay, Myntra, Directi, Byju's App, InMobi, Deloitte, Wipro, Nykaa, Pharmeasy, Delhivery, Meesho and many more...

May 2014 – Dec 2014 · 7 mos · Hyderabad Area, India

• Managed the operations of World-Wide Kindle and Fire devices Customer Service team.
• Operations Management: Managed a team of 30 associates. Reduced the capacity gaps in certain pockets by better managing limited resources. Improved employee productivity by creating new training programs and aligning incentives (Monetary and intrinsic).
• Process Improvements:
• Implemented multiple Kaizen projects to facilitate self-service by customers to reduce contact rates by 120000 contacts per year, saving roughly $100000.
• Created automated metric decks for easy self-review and real-time updates. Used extensively within the team and launched as a part of site-wide initiative to improve quality and productivity.
• Offsite Engagements: Launched a regular engagement channel with our offsite partners to generate ideas on process improvements based on extensive data mining and analysis. Resulted in improving the contact quality by nearly 10% post implementing the process improvements identified during the engagement.

Jun 2010 – Apr 2013 · 2 yrs 10 mos · Hyderabad Area, India

• Advised 3 global consumer product firms on designing and implementing CRM systems. Responsible for project management, defining scope, client negotiation, bridge technology gaps, track project progress.
• Project Management: Lead, CRM Marketing Module / Consumer Products Industry
• Launched the customer and partner interface in 15% less time than planned; Led a team of 3 analyst to execute it.
• Designed parallel processing techniques to increase maintenance job efficiency by 25% and hence reduce portal downtime to half (By 2 hrs per day). Improved data mining by redesigning database architecture; Designed custom reports to measure real-time metrics
• Firm Initiative: Lead, CRM Upgrade Application / Enhanced upgrade capabilities
• Developed an internal tool to better assess complexity of an SAP version upgrade; conferred ‘High Impact Performer’ award (Top 5%) for successful implementation. Led a team of 7 junior analysts to design architecture by studying existing tool capabilities, diagnosed past projects to assess project complexity to estimate upgrade cost, integrated deliverables and evaluated team performance.
• Research Experience: Author, White Paper on process improvement
• Authored a white paper on parallel processing to solve problems of increased down-time on SAP Flex interface. Summarized multiple research papers on prospect management to evaluate 3 data analysis methods; guided 2 CRM teams, as subject matter expert, on designing data analysis techniques for consumer goods industry