Sep 2023 – Jun 2025 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

• Working on SMB Products and Strategy Analytics
• >Growing Zettle
• >Improving VAS products to enhance engagement and retention in PayPal environment
• >Playing with data to increase SMB Revenue

Nov 2022 – Aug 2023 · 9 mos · Bengaluru, Karnataka, India · Hybrid

• .
• Cards Network Business Reviews
• o Standardized business reviews for Card networks(Visa, RuPay and Amex), providing a comprehensive overview of Razorpay's
• partnerships. Collaborated with product managers to create tailored data cuts, design impactful presentations, and define
• compelling storyflows. Ensured thorough documentation and actively supported product managers by being a part of Business
• Review meetings with the networks as analytics counterpart.
• Netbanking Payments Flow Funnel
• o Developed end-to-end payments funnel for Netbanking, providing comprehensive visibility into the payment journey and
• identifying major drop-off points. Addressed fragmented dashboards by capturing all stages of the payments flow and
• highlighting reasons behind drop-offs, including errors during payment creation stage
• Terminal Allocation Issue
• o Led the program for automation and centralization of error identification for the frequent terminal allocation issue in Cards
• and Netbanking , resulting in an 84% reduction in daily instances. Utilized data-driven insights to drive proactive
• improvements, optimizing product performance and aligning with business objectives. Streamlined processes, implemented
• centralized dashboards, and facilitated seamless interaction between Engineering and Banking Operations teams for efficient
• issue resolution

May 2022 – Nov 2022 · 6 mos

• Merchant Lending Analysis – Supporting the Finance Strategy team in the
• launch of a lending product to help SMBs improve their business
• performance.
• >Recognized by Uber– GSS Head for individually setting up the
• experimentation and acting as an analytics counterpart
• Logistics Prediction Analysis – Partnering with the Logistics DCAS team to
• analyze the performance of ETA prediction models and understand the
• impact of the latest strategies on the delivery front
• Merchant Ads Strategy Analysis– Monitoring the merchant activity, and
• providing insights to the ads strategy team to increase merchant AdSpend
• on Uber Eats Marketplace

Sep 2021 – May 2022 · 8 mos

• Owned the process of the Payments Page Revamp for the Uber Eats
• Merchants from target setting to A/B Testing and post-revamp product
• health tracking to improve merchant CSAT rating
• Designed funnels for tracking the eater journey from the merchant's point of
• view starting from placing the order to delivery completion/refund.
• Built dashboard to support Uber Rides team to monitor background check
• funnel end-to-end and to identify the leakages and drop-offs in the process, associated underlying reasons, and the blockages at each step

Feb 2020 – Jun 2021 · 1 yr 4 mos

• B2B Ecommerce -
• o Assisted the firm by analyzing daily, weekly, and monthly active users to track progress and designed funnels to calculate engagement, and
• conversion rates and identify drop-offs in the process
• o Automated existing manual processes like report generation, data quality checking and data cleaning using Python, this resulted in reduction of
• workforce on the project by more than 50%
• Collaboration Tool and Network Product Provider (Fortune 50) and –
• o Conducted a competitive landscape assessment study to help improve their existing virtual collaboration tools, with the help of qualitative research
• and data mining
• o Performed Market Basket Analysis to optimize their offerings. The insights helped the company increase sales by ~8% in the next quarter

Jun 2019 – Jan 2020 · 7 mos

• ● Conducted brand tracking exercise aimed at analyzing satisfaction levels across 44 geographies for a
• government tourism board in the African region
• Worked with multiple data vendors spread across various geographies
• Analyzed client’s performance across each market on the basis of various parameters like brand
• perception, brand awareness, and meta perception
• Automated existing manual processes like report generation, data quality checking, and data
• cleaning

Jan 2018 – Feb 2020 · 2 yrs 1 mo · Noida Area, India

• Conducted a qualitative study to find out purchasing and renting behavior of participants in the age
• group 18 to 24

Jul 2017 – Feb 2020 · 2 yrs 7 mos · Gautam Buddha Nagar, Uttar Pradesh, India

Jan 2017 – Feb 2018 · 1 yr 1 mo · Noida, Uttar Pradesh, India

• Managed Public Relations for IEEE Student Branch

Sep 2016 – Oct 2016 · 1 mo · Gautam Buddha Nagar, Uttar Pradesh, India

Jul 2016 – Jul 2017 · 1 yr · Gautam Buddha Nagar, Uttar Pradesh, India