Niraj Chauhan

DevOps Engineer

Ahmedabad, Gujarat, India7 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven success in leading complex technical projects.
Expertise in Splunk and security monitoring solutions.
Strong background in cloud technologies and technical support.

Stackforce AI infers this person is a Cybersecurity and Cloud Computing expert with strong technical support capabilities.

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Skills

Core Skills

Technical SupportData AnalysisCloud ComputingDatabase ManagementSystem Analysis

Other Skills

AWSActive DirectoryAmazon Web Services (AWS)AzureAzure DevOpsAzure SentinelCC++Cascading Style Sheets (CSS)Continuous Integration and Continuous Delivery (CI/CD)Customer Relationship Management (CRM)Customer ServiceData ManagementDatabase AdministrationDevOps

About

"Keep Learning & Keep Growing" Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experience

7 yrs 9 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs 7 mos

Current Experience

Crest data

2 roles

Senior Technical Support Engineer

Promoted

Oct 2023 – Present · 2 yrs 7 mos · Ahmedabad, Gujarat, India

Delivered Level 3 technical support for a diverse portfolio of Splunk Apps and Add-ons, expertly resolving complex issues related to data ingestion, parsing, indexing, and visualization.
Managed high-volume ticketing queues (SFDC, ServiceNow, Jira), ensuring timely resolution of high-priority support tickets and maintaining excellent customer satisfaction ratings.
Supported critical incident response and forensic investigations by providing rapid data retrieval and analysis.
Designed and implemented comprehensive Security Information and Event Management (SIEM) solutions and developed new security monitoring use cases and advanced threat detection scenarios.
Developed custom Splunk applications, professional dashboards, and dynamic visualizations to meet specific business intelligence and security requirements.
Assisted customers with the deployment, configuration, and customization of Apps and Add-ons across complex Splunk environments (Standalone, Distributed Search Head/Indexer Clusters, Splunk Cloud).
Leveraged advanced Search Processing Language (SPL) to diagnose root causes of application malfunctions, optimize search strategies, and validate data integrity.
Engineered automated monitoring solutions and alerting mechanisms to proactively maintain system health and performance.
Ensured accurate data normalization and field extraction by modifying and maintaining critical Splunk configuration files (e.g., props.conf, transforms.conf, inputs.conf).
Implemented automated solutions for common support tasks, resulting in a quantifiable increase in response speed and optimized resource allocation.
Provided technical mentorship and specialized training to junior staff, fostering a culture of continuous improvement and elevated team technical proficiency.
Conducted regular performance analysis of support systems, identifying bottlenecks and driving proactive

SplunkSecurity Information and Event Management (SIEM)Search Processing Language (SPL)Data AnalysisTechnical Support

Technical Support Engineer

Oct 2021 – Jan 2025 · 3 yrs 3 mos · Ahmedabad, Gujarat, India

Helping customers through configuration/performance/search issues within the product. Investigated issues for software bugs, reproduced environments and issues to properly investigate.
Used my knowledge of windows, *nix, Aws, Azure, Cloud security, GCP, active directory, IIS, storage and networking to assist customers be successful through their reported requests and challenges.
Mastered new product technologies and features.

AWSAzureGoogle Cloud Platform (GCP)Active DirectoryNetworkingTechnical Support+1

Pmc retail

Operation Support – L2 Analyst

Sep 2020 – Oct 2021 · 1 yr 1 mo · Vadodara, Gujarat, India

Responsible for installation of releases through windows batch scripting to EPOS for retail environment.
Troubleshoot the problems on Remote (Remote tools such as Ring Central, RDM, VNC Tight, VOIP Line (CISCO) or on mail.
Working on XML and HTML files in case failure, identify an issue and editing to process accurately
Providing 2nd level support to all incidents related to Oracle based Epos system.
Microsoft Outlook configuration and troubleshooting of ver. 2007/2010/2016 and above,
Handling the clients query on telephone and managing their query and daily update in Sales Force ticketing tool.
Performed technical support, including escalation of problem and incidents identification with subsequent resolutions.
Generating XML file on client request in UAT environment.
Liaise at stores and other IT personnel for resolution
Ensured functionality of EPOS systems throughout clients by regular checks and maintenance.
Responsible for editing registry in case of failure any peripheral to EPOS and user logins.
Add and remove tills & stores on the database system and in active directory.
Deploying printer on client machines by using printer server and updating group policy
Troubleshooting database related queries using SQL server management studio and query analyzer and also performing day-to-day server replication checks
Maintain SLA for all the customers and escalate problem to third line support team through phone or email.
Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
Coordinating with L3 and problem management to work on problem incidents
Working on Incident management cycle.
Coordinate with on site engineer when hardware or software issue flag off.
Involved in Knowledge management
Deployment, releases, User Support, Resolving Issues and Reporting.

SQLXMLHTMLOracleSalesforceTechnical Support+1

Stayinfront

System Analyst

Jul 2018 – Aug 2020 · 2 yrs 1 mo · Gandhinagar

Performed deep performances and latency analysis identifying root causes.
Monitoring and support Prod, QA, UAT and Dev environments, including VMs as well as hosted applications.
Engaged closely with Developer, Project manager and ops team to plan and prioritize the test strategy to ensure timely delivery of features, updates and releases.
Investigating root cause and technical impact of customers issues of high complexity and /or urgency for escalating issues.
Monitored and maintained systems on Linux and Windows servers supporting critical applications.
Administration of applications servers and Database server
Worked on client/server, Mobile, VMware, HP-QC, SpiraTest and AWS tools such as EC2, S3 Bucket etc.
Provided solutions to operations issues for users of various clients and platforms, working closely via email, live chat and web teleconference with end users.
Deploying and testing new product offerings prior to release to assist development team in bug identification.
Configuring Auto scaling, ELB (Elastic Load balancer), ALB (Application Load balancer), Monitor magic server, watchdog.