Desiree Pereira

Customer Success Manager

Dubai, United Arab Emirates8 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Strong background in customer-facing roles.
Experience in building networks for women in leadership.
Proficient in data-driven business decision-making.

Stackforce AI infers this person is a Customer Success and Operations professional with a focus on technology and education sectors.

Contact

Skills

Other Skills

CC++Google AnalyticsHTMLJavaJavaScriptMatlabMicrosoft ExcelMicrosoft OfficeMicrosoft WordPowerPointProgrammingPspiceTeam ManagementVHDL

About

A former product developer and sales/marketing professional with a sense of business acumen and customer experience, I am passionate about investing my time in novel experiences. I've worked primarily in customer-facing roles across different industries and continue to strive to deliver exceptional customer experience.

Experience

Amaha (formerly innerhour)

Customer Success Manager

Jan 2023 – Present · 3 yrs 2 mos · Mumbai, Maharashtra, India · On-site

Adios contemplator

Operations

Jun 2022 – Jan 2023 · 7 mos

Leap.club

Manager - Member Onboarding

Jul 2021 – Apr 2022 · 9 mos

Building a members-only social professional network for women with a mission to have more women in leadership positions.

Whitehat jr

Educator

Oct 2020 – Jun 2021 · 8 mos

Introduced coding concepts to students in order to develop web-based and native applications and games
Focused on developing a growth mindset in students while improving on their abstract reasoning and user design

Johnson & johnson

Management Trainee

Jun 2018 – Feb 2020 · 1 yr 8 mos · Mumbai, Maharashtra, India

As part of management team for 100 Cr oncology business, worked alongside product managers in enabling data driven business decisions
Responsible for Pain, Migraine and Vertigo portfolio in Hyderabad
Solely responsible for managing the end to end process of a key product throughout the city of Hyderabad
Involved in onboarding and mentorship of new trainees

Docon technologies

Sales Intern

Apr 2017 – Jun 2017 · 2 mos · Mumbai Area, India

Responsible for expanding sales territory into untapped regions of Navi Mumbai and Thane
Worked on website design planning and establishing a social media presence to aid in promoting the product

Mahindra comviva

Engineer

Jun 2013 – Mar 2015 · 1 yr 9 mos · Bengaluru Area, India

Part of the USSD team responsible for the first successful deployment of messaging product, Integrated Messaging
Conducted training sessions on business process management platform for USSD team