Feb 2019 – Sep 2024 · 5 yrs 7 mos · Gurgaon, Haryana, India · Hybrid

• As the leader for the Platform and CRM vertical, I provide strategic vision and executive oversight for our entire content supply and distribution pipeline. I drive the platform’s long-term strategy and organizational design across all 25+ global markets, ensuring scalable operations and world-class content ROI.
• My role involves leading a multi-tier team structure, spanning engineering, product, and operations. I empower senior directors to deliver results and foster cross-functional collaboration, while instituting robust governance models and delegated decision-making to maintain agility at scale.
• I architect and supervise the management of highly complex, multi-region cloud topologies, ensuring security, scalability, and operational excellence in a rapidly evolving technical landscape. By establishing rigorous experimentation and measurement frameworks, I drive continuous improvement and innovation, ultimately elevating A/V quality of experience and platform performance for both customers and agents.
• Additionally, as head of the Gurugram Development Center, I partner with administrative and HR teams to deliver seamless office operations for nearly 100 staff, reinforcing a culture of high performance and employee engagement across the center.

Apr 2017 – Feb 2019 · 1 yr 10 mos · Gurgaon, India · On-site

• Led the Payment, Wallet and Loyalty engineering teams, providing strategic direction, team
• growth & management, operational excellence, and stakeholder management.
• ● Led 3 CEO-focused initiatives: MMT Black, MMT Pay Later, and UPI, contributing to significant
• business growth.
• ● Designed and delivered:
• ○ Seamless UPI platform for MMT , Redbus, and GoIbibo, achieving an impressive ~86%
• success rate on cards
• ○ Multi-tenanted Payments-As-A-Service platform powering MMT & GoIbibo
• ○ OTP on page, Buy Now Pay Later, Low Cost/No Cost EMI, ATM pin
• ○ MMT Black and MMT Double Black
• ● Architected and managed the redesign of MMT's user identity and authorization system, a critical
• initiative for company growth.
• ● Scaled the wallet system to handle 10x more traffic and use 85% less cache, significantly
• boosting performance and usage metrics.
• ● Evangelized and implemented Go programming language, building the entire build pipeline,
• ecosystem, and libraries for integration.

May 2015 – Mar 2017 · 1 yr 10 mos · Noida Area, India · On-site

• ● Led a cross-functional team of 50+ engineers (Devs, QA, SysOps, DevOps, UI, Mobile, Big Data)
• to achieve key business objectives.
• ● Oversaw all aspects of engineering, product development, KPIs, talent acquisition & retention,
• training & development, with direct reporting to the CEO.
• ● Built and launched a high-performance email/SMS platform with features like fault tolerance,
• speed, redundancy, and robust reporting. Increased SMS delivery rate by 8% (78% to 86%).
• ● Spearheaded the migration of major backend systems from PHP to Golang, resulting in a 150%
• increase in TPS capacity (1200 to 3000).
• ● Optimised ext4 FS for MySQL slaves, achieving 1.6X improvement in IOPS.
• ● Developed and implemented an automated environment setup system using Vagrant, boosting
• efficiency and developer productivity.
• ● Conceived and executed the Ranking project, driving a 7 % increase in conversions and a 36%
• increase in click-throughs by improving discoverability.
• ● Architected and implemented a clickstream analytics project capturing user actions, intent, and
• identification information for valuable insights.
• ● Delivered T olexo's mobile apps (Android & iOS) in just 2 months by leading the dedicated mobile
• team.

Jun 2012 – May 2015 · 2 yrs 11 mos · Mumbai Area, India · On-site

• PrettySecrets is India's first and only online exclusive lingerie brand. Launched in September 2011 the site has been widely identified as one of the hottest e-commerce start ups.
• ● Increased conversion rate by 35% through development of a unique product listing algorithm.
• ● Enabled on-demand customer targeting by architecting a graph model for storing key customer
• data and relationships.
• ● Improved server performance by 500% and reduced page load time by 25% through
• implementation of a caching HTTP reverse proxy.
• ● Achieved and maintained 99.9% uptime by automating monitoring services with alerts and
• escalations.
• ● Streamlined operations and enhanced data insights by single-handedly rolling out and ensuring
• adoption of a major ERP and CRM across the entire organisation.
• ● Operated as a strategic member of the CEO's core leadership team, overseeing engineering,
• product development, budget & KPI setting, talent management, and reporting.
• ● Single-handedly developed the entire UI/UX for the initial site launch, encompassing ideation,
• design, and complete front-end implementation.

Apr 2008 – Jun 2012 · 4 yrs 2 mos · Mumbai, Maharashtra, India · On-site

• I started at ezeego1 as their Tech Lead and rose to the position of Head of Development and Innovations since 2011. I was also serving as a Strategic Tech Consultant to a sister company called Travel Like Me.
• ● Built and led the technology division from the ground up: Established the entire infrastructure,
• processes, and team for robust technological support.
• ● Pioneered digital products: Developed the company's Hindi website, iOS/Android mobile apps,
• holiday package CMS, and custom microsites, driving customer engagement and accessibility.
• ● Enhanced operational efficiency: Streamlined workflows by integrating Sage CRM and
• WebTrends, boosting productivity and data analysis capabilities.
• ● Championed quality assurance: Implemented and ensured compliance with ISO (9001:2008)
• standards within the tech division.

Apr 2007 – Jan 2008 · 9 mos · Mumbai, Maharashtra, India · On-site

• I was part of the early team at PaGaLGuY.com and their first Chief Technology Officer.
• ● As a member of the CEO's core leadership team, I was directly responsible for engineering,
• product development, setting budgets & KPIs, hiring & retaining talent, training & development
• and reporting to the CEO.
• ● Developed core products such as PG Connect and PG Rankings, which were path breakers in
• their time and went on to redefine the company’s landscape. The Rankings, also aired on UTV
• Bloomberg over six-episodes, became universally acknowledged among applicants as the
• definitive Indian MBA rankings.

Aug 2005 – Jan 2007 · 1 yr 5 mos

• CAMO Technologies is a consultancy company that places candidates for on-site development work. I worked at QVC Inc. and the Vanguard Group while with CAMO.

Jan 2005 – Jul 2005 · 6 mos