Vaibhavi Joshi

Product Manager

Pune, Maharashtra, India17 yrs 7 mos experience

Highly Stable

Key Highlights

Over 15 years of experience in technical documentation.
Expert in modern docs-as-code workflows and CI/CD pipelines.
Proven track record in enhancing user experience and product adoption.

Stackforce AI infers this person is a seasoned technical documentation expert in the Tech and Green Tech industries.

Contact

vaibhinvest@gmail.com LinkedIn

Skills

Core Skills

Technical WritingContent StrategyUser Experience

Other Skills

Agile MethodologiesBloggingBrand AwarenessBrand DevelopmentCollaborationContent DesignContent ManagementContent MarketingCopywritingCross-functional Team LeadershipDigital Content StrategyEditingGitHubJiraMarkdown

About

An accomplished and strategic technical documentation professional with over 15 years of experience driving content strategy, user-centered design, and documentation management for complex products. I possess deep expertise in a modern docs-as-code workflow, leveraging tools like Git and integrated CI/CD pipelines to build scalable, efficient, and collaborative documentation ecosystems. My focus is on creating clear, accurate, and task-oriented documentation that anticipates user needs, reduces support inquiries, and enhances the overall customer journey. I excel at bridging the gap between engineering and end-users, managing the full content lifecycle from information architecture and content planning to publishing and continuous improvement. Write to me at - vaibhavi990@gmail.com for inquiries.

Experience

Ibm

Senior Content Designer - IBM Storage

Jul 2024 – Present · 1 yr 8 mos

Responsible for developing and optimizing a range of content assets, including UI copy, video tutorials, user manuals, and FAQs, for IBM’s storage products - ensuring accuracy, clarity, and SEO optimization.
Leading content creation and improvement throughout the user journey, collaborating with subject matter experts, UX researchers, developers, and marketing teams to enhance user experience and meet business objectives.
Regularly analyzing content performance and industry trends to implement data-driven enhancements, while contributing to special projects to support team goals and deliver impactful results.

Technical WritingSEO OptimizationContent StrategyUser Experience

Fractal

Lead Content Strategist

Apr 2019 – Sep 2024 · 5 yrs 5 mos · Mumbai, Maharashtra, India

Contributed to the user experience and growth of Eugenie, a B2B Green Tech product designed to reduce CHG emissions in industrial sectors.
Content Design: Designed and optimized user experience content to enhance clarity, empathy, and efficiency across digital platforms.
Defined and evolved the brand's voice and tone guidelines, ensuring that all user communications are consistent, thoughtful, and reflective of the brand's values.
Pioneered content strategies for AI-driven products, focusing on humanizing AI interactions and integrating empathy into automated communications to enhance user trust and satisfaction.
Crafted and optimized interface copy, emails, and communication materials that guide users seamlessly through Eugenie's software and services, significantly improving user experience and product adoption rates.
Defined and evolved the brand's voice and tone guidelines, ensuring that all user communications are consistent, thoughtful, and reflective of the brand's values.
Led Content Marketing, PR/Media Relations, and Social Media Strategy, crafting impactful messaging and storytelling that significantly enhanced brand visibility and engagement

Content DesignBrand DevelopmentContent MarketingUser Experience WritingContent StrategyUser Experience

Mphasis

Senior Technical Writer

Nov 2010 – Nov 2017 · 7 yrs · Mumbai, Maharashtra, India

Managed teams across multiple projects for the development of digital content/e-learning materials/technical documentation for desktop applications, web services, and APIs.
Developed comprehensive user support documentation, including user manuals, help guides, API guides, and developer support documentation, to provide clear and accessible resources for users and developers
Created and developed digital content strategy and plans for all digital platforms (web, social and mobile)
Collaborated with Release/Product managers, technical resources, and subject matter experts to develop technical and non-technical content with a focus on mapping content to customer journeys.

Technical WritingDigital Content StrategyCollaborationContent Strategy